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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 6 replies, has 0 voices.

Last updated by Altaf Hussain 2 days, 1 hour ago.

Assisted by: Dražen.

Author Posts
April 24, 2026 at 5:13 am #17991573

Altaf Hussain

Hello team i create contact us page and one form before it was in arabic when i try to translate in from page it rounding rounding searching not saving the pages

April 24, 2026 at 5:31 am #17991587

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thank you for your message.

I’m not fully sure I understand the issue. Could you please clarify a bit more and share a short video or screenshots showing the steps and what happens when you try to translate the page?

For example:

- How are you translating the page (Translation Editor or manually)?
- What exactly happens?

Regards,
Dražen

April 24, 2026 at 1:56 pm #17993411

Altaf Hussain

Hi look this picture when i try to save the arabic translation the save button is spinning not saving data after 1 hours when i refresh it still its have the old without any changing

wpml-1.PNG
April 27, 2026 at 6:45 am #17995819

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) To allow us to see if any PHP errors are being produced, please provide the WordPress debug.log. More Info: https://wordpress.org/support/article/debugging-in-wordpress/

To enable debug.log, open your wp-config.php file and look for:

define('WP_DEBUG', false);

And change it to:

define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);

Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the “.../wp-content/” directory.

Regards,
Drazen

April 27, 2026 at 7:47 am #17995975

Altaf Hussain

this is my debug information

April 27, 2026 at 9:27 am #17996331

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your staging website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 

- I would need both admin and FTP access

Thanks,
Drazen

May 1, 2026 at 11:43 am #18007586

Altaf Hussain

thanks i already give you access