BeTheme and WPML translation - excerpt aren't show after translation

This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're using BeTheme with WPML and notice that English posts display the excerpt correctly above the featured image, but German posts translated via WPML do not show the excerpt (the wrapper gets class no_content and is empty), even though the excerpt is saved correctly in the database.
Solution:
We recommend following these steps to resolve the issue:
1. Ensure that the BeTheme template is fully translated and synchronized. This was the root cause in a similar case.
2. Check the BeBuilder data storage settings and ensure they are set to 'Serialized', and that 'mfn-page-items' is set to 'Translate' in WPML Custom Fields.
3. Visit the documentation on making BeTheme content available for translation.
If these steps do not resolve the issue, it might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Exception

This topic contains 1 replies, has 0 voices.

Last updated by juergenH-22 1 week, 4 days ago.

Assisted by: Christopher Amirian.

Author	Posts
May 2, 2026 at 1:32 pm #18008650
juergenH-22	We use BeTheme with WPML. English posts created directly in WordPress show the excerpt correctly above the featured image (in the_content_wrapper). German posts created as WPML translations do NOT show the excerpt – the wrapper gets class no_content and is empty, even though the excerpt is saved correctly in the database. BeBuilder data storage is set to Serialized. mfn-page-items is set to Translate in WPML Custom Fields. Here is the corresponding German link where the excerpts are hidden and we don't know how to fix it. Thanks for your help: hidden link
May 3, 2026 at 1:18 pm #18009394
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello, Welcome to WPML support. Would you please follow the steps below to make the BeTheme content available for translation? https://wpml.org/errata/betheme-bebuilder-content-not-available-in-translation-editor/ If the issue persists, I can take a look. I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private. I will need you to help me know where the missing content is in the original page so I can check. Thanks.
May 6, 2026 at 10:46 am #18017036
juergenH-22	Dear Christopher. Thanks for your guidance. We could solve the issue, the problem was that a Betheme template wasn't translated and synchronized. All good for now.