billing issue

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Supporter timezone: America/Los_Angeles (GMT-07:00)

Tagged: Account Issues

This topic contains 3 replies, has 0 voices.

Last updated by Bobby 3 months, 1 week ago.

Assisted by: Bobby.

Author	Posts
May 3, 2025 at 9:46 am #16991645
tamimir	Background of the issue: I received a bill that seems incorrect. I've never had such a high invoice, and I don’t understand why, as I haven’t done anything unusual. I checked my account, and everything appears to be up to date on my end. My monthly credit usage is usually consistent, but this time the amount is abnormally high. Symptoms: The invoice amount is unusually high compared to previous months. Questions: Could you please look into the billing issue for my site hidden link?
May 5, 2025 at 11:51 pm #16998718
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, Please go to WPML → Translation Management and click the Translation Tools tab. Expand the Invoices sub-menu to download the invoice. Share with me a screenshot of the invoice to further review please. In your screenshot from the WPML.org account it says that you used 400K worth of credits but in your organization I am seeing around 170,212 for April.
May 7, 2025 at 11:53 pm #17009160
tamimir	Hello Bobbie, here is the screenshot of what you asked for. Reaching 400,000 credits is impossible, even when I translated the entire blog when I first started using WPML, it never came close to that number.
May 8, 2025 at 5:37 am #17009736
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	The invoice in your latest screenshot looks correct, and so do the credits used. Also, when I review your account I can see the invoice of €90.08 as expected, and I am not seeing anywhere the charge for 400k credits.

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