[Resolved] black screen

Hi,

Thanks for contacting us.

Can you please test minimal, using a default theme(if applicable) and with all non-WPML and essentials plugins disabled to see if the error persists? If possible make a backup of the site before doing it or test on a staging copy.

In addition to that, I'd like your help enabling the debug mode to help us track the error down, please add the following code to the wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, please try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder.

If you locate it there, please send us the last lines here in the ticket.

After you send the WP debug logs, we'll analyze them and get back to you with further steps.

Looking forward to helping you resolve this issue.

Hi.

Thank you for sharing that error log.

Please, try to follow these steps to try to fix the issue:

1. Take a backup of your Database.
2. Go to WPML -> Support -> Troubleshooting (link).
3. Once on the troubleshooting screen press the following buttons and check if it helps.
Press each button at a time and wait for the process to complete.
- 'Disable cache for language switcher templates'
- 'Clear the cache in WPML'
- 'Remove ghost entries from the translation tables'
- 'Fix element_type collation'
- 'Set language information'
- 'Assign translation status to duplicated content'
- 'Set language information'
- 'Fix terms count'
- 'Fix post type assignment for translations'

If it doesn't work, I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

Please, let me know if you need any additional details. Have a nice day.