Blank WPML Setup Screen

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This topic contains 30 replies, has 3 voices.

Last updated by Mihai Apetrei 1 year, 1 month ago.

Assisted by: Mihai Apetrei.

Author	Posts
June 6, 2024 at 8:25 am #15709812
philV-4	You have my permission to deactivate/activate plugins/themes during the debugging process.
June 6, 2024 at 8:27 am #15709834
philV-4	You should also recieve an email from raidboxes.io regarding sftp access to the staging hosting.
June 6, 2024 at 9:30 am #15709956
Marsel Nikolli	Hi, Thanks for the access on raidboxes.io, I was able to access it. Can you please add on your nginx.conf file the following code: add_header X-Content-Type-Options nosniff; You then will have to restart the webserver, clear all server-side cache and browser cache and check if the issue persists. Looking forward to your reply, Marsel
June 6, 2024 at 11:16 am #15710563
philV-4	Hiya, Ihave spoken with the hosting and this was their reply: Im having an issue setting up the WPML translation plugin on our site and their support team has suggested i set the header to: add_header X-Content-Type-Options nosniff; how can I do this? Christian : You can only switch it on or off: hidden link me -> what does that mean? what is the default Christian : Default is on me : have you expereinced issues with WPML plugin? it Christian : No, we have many customers who use it. --- I have disabled all Security headers
June 6, 2024 at 2:35 pm #15712077
philV-4	So I created a new blank installation in my hosting without any other plugins and the WPML setup worked, therefore it cannot be related to the X-Content-Type-Options.
June 6, 2024 at 2:40 pm #15712086
philV-4	Could this be database related? I have debug the issue with our hosting support and the blank site installation working would rule out it being server related.
June 6, 2024 at 2:44 pm #15712090
Marsel Nikolli	Thank you for the update. In that case, I would suggest starting the installation of the plugins on your website from WPML first and then the others one by one keeping track of whether the issue will happen again. That would help check if it might be related to any possible plugin/s conflict.
June 6, 2024 at 2:45 pm #15712093
philV-4	You can access the database via the Raidbox login associated with the email account you gave me and I give consent for you to make any amendments
June 6, 2024 at 2:49 pm #15712140
philV-4	On the debug site it doesnt work, WPML does not initialise
June 6, 2024 at 2:53 pm #15712145
philV-4	I have deleted all the other plugins except WPML and the setup page does not initialize.
June 6, 2024 at 2:56 pm #15712190
philV-4	I have also tried the Rest and Clean up operations in the Troubleshooting section and neither option fixed the issue. Could this be a firewall issue on you side?
June 7, 2024 at 10:56 am #15715113
philV-4	Any progress on looking into this?
June 7, 2024 at 12:40 pm #15716572
Marsel Nikolli	Hi, Can you try if the issue persists with an older WPML version (4.6.10)? Please remove the WPML plugins from the plugins folder and upload the ones from the older version. You can find the older version in this link: https://wpml.org/download/wpml-multilingual-cms/?section=changelog * I wasn't able to access the FTP to test it myself. Looking forward to your reply, Marsel
June 10, 2024 at 11:00 am #15721584
philV-4	I have tried and this did not work
June 10, 2024 at 12:46 pm #15722067
Marsel Nikolli	Hi Phil, Thank you for the update. Since the staging site is not active anymore, is there any way you can re-enable it or try to reproduce the issue?

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