This thread is resolved. Here is a description of the problem and solution.
Problem:
You purchased credits and assigned them, but WPML still indicates that you have no credits, and this issue has occurred previously.
Solution:
We have confirmed with our administrative team that your recent invoice was for upgrading your account to the WPML Agency Subscription, which includes 90000 credits. These credits should appear in your account. Please check by navigating to WPML -> Translation Dashboard -> Tools to see if the credits are displayed there. If you do not see the credits, please inform us, and we can investigate further by requesting access to your site.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
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Last updated by 4 months, 3 weeks ago.
Assisted by: Lauren.
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bought credits and assigned them but WPML still says I have no credits and this has happened before  |
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