This topic contains 8 replies, has 3 voices.
Last updated by Itamar 2 years, 3 months ago.
Assigned support staff: Itamar.
Author | Posts |
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October 8, 2018 at 9:34 pm #2797418 | |
Arion Bizati |
i have broke my website by trying to solve the page builder translation issue everywhere show up [albanian] when i change language Also have issue with wpbakery page builder- dont show slider for translation |
October 9, 2018 at 6:40 am #2798381 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hello and thank you for contacting the WPML's Translation Support forum. I'll try to help you with this issue. please answer these question so I'll have more information about this problem. You are writing that you are using WPBakery page builder. But you are also writing that you are using the theme page builder. Thanks, |
October 9, 2018 at 10:53 am #2799601 | |
Arion Bizati |
sorry for my not clear explanation |
October 9, 2018 at 12:10 pm #2799874 | |
Arion Bizati |
more information the trouble is [language] everywhere like in the screen shot: the second trouble: third trouble i have error message: hope this additional information help you to understand what exactly its the problem |
October 10, 2018 at 9:54 am #2803725 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi and thanks for the extra details. Issue number 1. The [language] issue was most probably caused by you activating and running the Multilingual Tools Plugin. We have a warning on the plugin's documentation page that this should not be implemented on production sites. This tool produces a duplicate of the original content appended with the language code and modifies any existing translations; therefore, you should never run it on production or client sites. The options that you have now are the following. A. Delete the second language and retranslate the site -> This is a good option if you do not have a lot of content. B. Perform a DB operation to replace [language] with a blank string using some DB search and replace tool like this. C. Restore your site from backup before you have used this tool and the problem started. Are you using this theme? Issue number 3. If you are going to need more help from me, then it is important for me to mention that we are communicating here in the translation support forum. This forum is intended for 'how to translate' issues to end users who are clients of our clients. If you have purchased WPML CMS package, then we'll be able to continue helping you with the issues that you are having on your site, if you open a ticket in our technical support forum here https://wpml.org/forums/forum/english-support/. Please open one ticket per issue. Best Regards, |
October 10, 2018 at 10:29 am #2803851 | |
Arion Bizati |
Second issue if i use backup file issue 2 and 3 its not going to be solved look like i dont have access to technical support |
October 10, 2018 at 10:57 am #2803926 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi. I've invited @edwardh-9 to join this conversation. He supposes to get an email about it. Thanks, |
October 10, 2018 at 11:31 am #2803975 | |
edwardH-9 |
I will be opening a ticket in support for this thank you Itamar for your help and suggestions. |
October 10, 2018 at 8:38 pm #2805763 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Thanks, @edwardh-9. Please open a ticket per issue. This way it will be easier for us to handle those issues. Best Regards, |
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