Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please don't hesitate to open a new support ticket in our forum at https://wpml.org/forums/forum/english-support/.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Could you please update your WPML plugin to the latest version 4.6.10 and add-ons to benefit from the latest bug fixes and improvements? This may not necessarily resolve your problem, however, in order to troubleshoot the issue best we need to work on the latest code available.
You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/
There were (are) no pending plugin updates visible in WordPress admin, for this or any other plugin. I therefore downloaded the latest versions of the two WPML plugins and updated the site manually. The error is still showing.
Could you provide information on where the issue occurs? Have you tested if the problem persists with all plugins disabled and WPML enabled, as well as with any default theme?
Before proceeding with any changes, please make sure to back up your database first.
I cannot change the theme or disable any plugins, because by doing so, the entire website will then break and produce dozens of server-side error messages because of missing code.
The fatal error is visible in any of the cron emails I receive (every five minutes), in WordPress admin when trying to update anything, and on every command which uses WordPress CLI.
Can you set up a test environment where we can test this? I didn't find similar issues, so this issue is probably an edge case, and we have to start from the basic troubleshooting steps.
That would depend on what actions you need to take. Setting up a duplicate live site would take a couple of hours, so please list in detail what steps you will be taking to troubleshoot your code.
I need a way to replicate the issue you mentioned earlier. As I mentioned, we also need to check whether the problem exists without any third-party plugins and on the default theme.
I can set up a fresh staging site for you. Would it be helpful for you to reproduce the issue on the fresh installation?
I am continuing to debug this issue and will give a further update as soon as possible. However, I have found out that all of our sites which are running WordPress 6.5 are currently throwing this fatal error. All of the plugins and themes are different in each installation.
Thank you for the updates. Let me know if there is something we need to look into further. We'll need a way to replicate the issue to ensure it gets the attention it deserves.
I am continuing to debug this error. As it affects multiple sites, we're currently in discussion with our clients to stop using WMPL on our projects. This error, and the increasingly unsupportable performance on all installations which is caused by the WPML plugins, makes WPML unsuitable for our client sites.
Thank you for your feedback. If you can provide us with a way to replicate the issue with the fatal error, I will escalate it to our team for handling.
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