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Supporter timezone: Europe/Paris (GMT+01:00)
This topic contains 9 replies, has 2 voices.
Last updated by Yvette 4 years, 8 months ago.
Assisted by: Yvette.
Author | Posts |
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March 16, 2020 at 5:25 pm #5695389 | |
aitorZ |
Hola, Cuando hago algún cambio y actualizo el archivo original (español) hay unos campos en la traducción con una etiqueta "number", en este caso son años (2017 por ejemplo) que se vacían y tengo que volver a insertarlos. Es decir, cuando entro en ATE a actualizar la traducción, esos campos están vacíos. ¿Sabéis a qué es debido? Adjunto captura |
March 16, 2020 at 7:44 pm #5696195 | |
aitorZ |
Hi, When I make any changes and update the original file (Spanish) there are some fields in the translation with a tag "number", in this case they are years (2017 for example) that are emptied and I have to reinsert them. In other words, when I enter ATE to update the translation, those fields are empty. Do you know what it is due to? Attachment capture |
March 17, 2020 at 9:40 am #5699883 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Hello It sounds to me as if this field is reinitialised in the original post...meaning, it is seen as a new sting for some reason. As a result, the editor is presenting it as a new requirement for translation. I would have to take a closer look at WHY this field is being seen as a new field each time (is it dynamically generated?) These are just my thoughts before taking a closer look at the actual field. 1. Temporary Access to your system 2. Please send the URL of the post/page that has this issue Thanks |
March 17, 2020 at 9:53 am #5700019 | |
aitorZ |
Hi, I cannot give you access to the web admin because I am still working locally. It is not a dynamic field. I am using Beaver Builder and it is just plain text but in the ATE it labels as "number" and the translation disappears every time I update the original. If you don't know why this happens, we will have to wait for the website to be published, which will be very soon ... I hope. Thank you |
March 17, 2020 at 11:02 am #5700839 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
OK. The other option is to send me a dduplicator of your site as per this article. Don´t forget to includes steps to replicate this issue. |
March 20, 2020 at 12:17 pm #5727779 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Muchas gracias por el screencast que explica claramente el problema. He consultado con algunos colegas y me han pedido de escalar to caso al equipo ATE para más diagnóstico. Me podrías prepara una copia de tu sistema como describe este artículo?https://wpml.org/faq/provide-supporters-copy-site/ Abro el area privado para que me envías un enlace donde puedo descargar el "package" que Duplicator genera. Si tu sistema es muy grande, se puede utilizar los filtros de archivos para excluir la carpeta ../wp-content/uploads Gracias |
March 20, 2020 at 3:36 pm #5729087 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Me darás accesso FTP para bajar el paquete? Si no, puedes también intentar subirlo a FileShare, Dropbox...o similar. Gracias - abro el area privada para credenciales FTP |
March 20, 2020 at 3:42 pm #5729111 | |
aitorZ |
Hola Yvette Te he dejado el link en el área "Link to duplicator package:" ¿No te funciona? El paquete está subido a mi servidor y el link lo tienes en el mensaje privado. |
March 20, 2020 at 3:44 pm #5729121 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Oh - si - funciona- disuclpa |
March 20, 2020 at 3:55 pm #5729151 | |
Yvette Supporter
Languages: English (English ) Spanish (Español ) Timezone: Europe/Paris (GMT+01:00) |
Your ticket has been escalated to our 2nd tier group for more work. |