[Resolved] Cannot access Translation Dashboard

While one of my teammates handles your ticket, I will provide you with initial debugging steps.

Please update your WPML plugin and add-ons to the latest version, 4.7.2, to benefit from the latest bug fixes and improvements. This may not necessarily resolve your problem; however, we need to work on the newest code available to troubleshoot the issue best.

You can check the latest released versions under "My Account -> Downloads" on this site. Instructions to update can be found here: http://wpml.org/faq/install-wpml/

If you do not see the updates, you might need to click the Check for updates button in the Plugins → Add New Plugin → Commercial tab.

Please remember to backup your database before you proceed.

Let us know if the issue persists after an update has been done.

Thank you for your feedback.

Could you please test if the user role does not have the capabilities to access the Translation Management page? To so please try to follow the below steps:

1. Take a backup of your site first.
2. Add the below code in functions.php file:

function add_wpml_manage_translations_cap() {
    $role = get_role('administrator');
    if ($role) {
        $role->add_cap('manage_translations');
    }
}
add_action('init', 'add_wpml_manage_translations_cap');

3. Visit the frontend once so that it will trigger this code.
4. Please reload the backend and see if the issue is solved.
5. Now, you can remove the code which is added in step #2.

Thank you for the update.

Yes, this issue is likely related to the following: https://wpml.org/errata/errata-wpml-4-7-1-wordpress-database-error-too-many-tables/.

However, the latest version, 4.7.2, should already resolve it. Therefore, there is no need to use the code I shared before. Please make sure to perform the updates.

Thank you for your feedback.

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