Cannot add new language from language settings menu. Save button is not visible.

This thread is resolved. Here is a description of the problem and solution.

Problem:
It is not possible to add a new language from the language settings menu because the Save button is not visible.
Solution:
If you are experiencing this issue, we recommend temporarily disabling your theme to check if the Save button appears on the add/edit languages screen. In the client's case, deactivating the theme made the button visible. If when you reactivate the theme the button disappears again, this indicates that the problem comes from the theme. No CSS rule was found in the theme that would hide the button, so we suggest contacting the theme developer to investigate the cause.

If this solution is irrelevant, either because it is outdated or because it does not apply to your case, we recommend opening a new support ticket. We also recommend that you review the related known issues, check the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If you need further assistance, do not hesitate to contact us at the WPML support forum .

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 9 replies, has 2 voices.

Last updated by kamileV 1 year, 2 months ago.

Assisted by: Lauren.

Author	Posts
May 7, 2024 at 12:05 pm #15601744
kamileV	Cannot add new language from language settings menu. Save button is not visible.
May 7, 2024 at 2:24 pm #15602680
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Please see my previous private reply and let me know once the migration is complete. Thanks!
May 8, 2024 at 6:24 am #15604263
kamileV	Hi Lauren, after checking the migration procedure. I am not ok with migrating our production website to 3rd party location. This goes against our security policies and we will be running a risk of duplicate website issues (there are some internal workings which might break, like event tracking). Please provide a better alternative.
May 8, 2024 at 6:38 pm #15607591
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Hi Kamile, the next step is to test minimal settings, which we highly recommend testing on a staging site. Many hosting providers provide this feature for free, as does a plugin called WP Staging. Feel free to set up your own staging site, or if you don't want to do that, you can put your live site in maintenance mode and then we can run the tests there. Let me know what works best for you.
May 10, 2024 at 5:32 am #15612585
kamileV	I have setup staging environment and have sent you two emails already. Can we move forward? It is really a serious issue for us and blocking our progress. Please send me instructions what needs to be done next or let's book a meeting for faster turnaround time.
May 10, 2024 at 4:59 pm #15615908
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	I have not received any emails, but we do not offer support via email or meetings, only here in the forum or via live chat. I have marked the next reply as private so that you can share credentials securely. Please be sure to use the fields that are specific for sharing credentials.
May 13, 2024 at 6:23 pm #15622199
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	When I try to log in to the staging site, I get the error "Error: The username wpmlsupport is not registered on this site. If you are unsure of your username, try your email address instead." Please edit your previous reply if needed with the correct credentials. Also, if the staging site is not already in minimal settings, please let me know if it is okay to disable plugins/theme for testing.
May 13, 2024 at 6:42 pm #15622312
kamileV	My bad, site host limited SQL size and apparently new user was not added. Now it is fixed. Same credentials.
May 13, 2024 at 8:19 pm #15622455
Lauren WPML Supporter since 10/2015 Languages: English (English ) Timezone: America/New_York (GMT-04:00)	Thanks for adding the user. I was able to log in and found that the issue is coming from your theme. When I temporarily disabled it, I was able to see the Save button on the add/edit languages screen. When I reactivated the theme, the button disappears again. I couldn't find anything in the theme CSS where it is set to display none, so I suggest reaching out to the theme developer to ask where this is coming from.
May 14, 2024 at 5:13 am #15623228
kamileV	Yes, you are correct, switching theme works ok. Thank you for the assistance