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This topic contains 3 replies, has 2 voices.

Last updated by Prosenjit Barman 1 year, 7 months ago.

Assisted by: Prosenjit Barman.

Author Posts
October 13, 2023 at 8:22 am #14570743

edwinv-4

I'm trying to bulk translate to new languages, but it tells me I can only do so from Spanish which is the primary language. I'd rather do it from Dutch, which is the base language of the website, but because of a transition period we're working on the Spanish live website.

October 13, 2023 at 11:16 am #14572545

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hello There,
Thanks for contacting WPML Support.

If your site's content is created in Spanish, you can send them for bulk translation only from the Spanish language interface. As per the current workflow, it's not possible to send content for bulk translation from a secondary language. I hope you can understand.

Please let me know if I missed any point from what you're looking for or if there is anything else you need help. I will be happy to assist.

Best regards,
Prosenjit

October 13, 2023 at 11:39 am #14572705

edwinv-4

The problem is that, like I said, Dutch is the base language of the website. We've had to move the website to a staging and set Dutch as default there in order to be able to translate.

Also, where has chat support moved?

October 16, 2023 at 5:25 am #14581183

Prosenjit Barman
WPML Supporter since 03/2023

Languages: English (English )

Timezone: Asia/Dhaka (GMT+06:00)

Hi There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.

The 'Base Language" is the main language of the site and in your case, the base language is currently set to Dutch in your staging site. You should be able to bulk translate content from Dutch to other languages.

If it is not happening properly, would you kindly share more details about the problem? If possible, please create a video explaining the problem and share that video in the next response. I will check and guide you accordingly.

Chat support is still available in the Support section(https://wpml.org/forums/forum/english-support/). Click on 'Report a new issue' and you'll see the option to chat with supporters. For your information, the Chat option will be available once we have supporters available for Chat.

Best regards,
Prosenjit

The topic ‘[Closed] Cannot bulk translate even from primary language’ is closed to new replies.