Can you please elaborate a bit more on this matter - how have you tried to install WPML and what did not work? Did you see any errors or what exactly was happening?
I went around and installed 2 files instead of going wizard way, but I still experience problems, for example there is a translation done but it does not show on website even though I refresh everything multiple times
New threads created by Mihai Apetrei and linked to this one are listed below:
I am happy to hear that the initial issue reported here was resolved.
Sorry for the delayed response - there has been a full ticket queue in the past few days so it can take a bit longer than usual until we are able to reply. Usually, we are able to respond faster than 24 hours, but there are times when the ticket queue is full.
I would say that, on average, it can take between 7 and 24 hours to have an answer in a ticket. But when the ticket is full, it can even take between 2 and 3 days for a response.
We also have live chat. The way the live chat system works is that whenever you try to open a new ticket, you will be automatically offered a live chat session if there is anyone available for that.
Per our Support Policy, we can handle only one issue per ticket.
Continuing with one issue per ticket helps not only supporters to focus on one issue at once but also enables other users to find solutions to their questions faster.
this does not make any sense, you advising not to create too many tickets, and now when I have multiple issues you telling me to wait another 24 hours or more just because I solved myself one issue and have multiple more? ,what is your refund policy for whole thing because I spend like over 200 euros already and this is a nightmare to get this thing to work properly
1. If we tackle multiple issues in one single ticket, too much information will get mixed up. That will make solutions harder to find for other people who might want to get help for a specific issue. That is why we have this rule in place - one issue per ticket.
3. We have team members all around the world but the rule is that anyone that is available should assign tickets to themselves as quickly as possible so that the customers get support faster.
So, for example, if someone from the US timezone opens a new ticket and the queue is full already at that moment, it would take too long until the colleagues from the next US-timezone shift can start tackling that specific ticket. And this same situation would apply to other timezones, too.
However, you can definitely request in any ticket to be assisted by someone in your own timezone if that is what you prefer.
I hope that you will find this information helpful.
