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Supporter timezone: Asia/Ho_Chi_Minh (GMT+07:00)

This topic contains 3 replies, has 3 voices.

Last updated by Long Nguyen 1 year, 11 months ago.

Assisted by: Long Nguyen.

Author Posts
August 27, 2023 at 5:07 pm #14296697

meirK

Tell us what you are trying to do?
setup wpml

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August 28, 2023 at 5:21 am #14297141

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

1) In order to expedite handling your support requests, can you please share WPML support debug information from your site.

- To give debug information, login to your site and go to WPML → Support. From there click on the “debug information” link at the bottom of the page.
- Once on the “debug information” page, select the entire content of the text box and copy it.
- Now go back to our support forum, find debug information box and paste it.

More information on the link: https://wpml.org/faq/provide-debug-information-faster-support/

2) Can you please contact your hosting support and make sure next URLs are not blocked:

wpml.org
cdn.wpml.org
api.wpml.org
api.toolset.com
cloudfront.net

Let us know how it goes.

Regards,
Drazen

August 28, 2023 at 3:57 pm #14302181

meirK

this is the debug:
{"core":{"Wordpress":{"Multisite":"No","SiteURL":"http:\/\/meir.us.tempcloudsite.com\/wordpress","HomeURL":"http:\/\/meir.us.tempcloudsite.com\/wordpress","Version":"6.3","PermalinkStructure":"","PostTypes":"post, page, attachment, revision, nav_menu_item, custom_css, customize_changeset, oembed_cache, user_request, wp_block, wp_template, wp_template_part, wp_global_styles, wp_navigation","PostStatus":"publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed","RestEnabled":"Yes"},"Server":{"jQueryVersion":"3.7.0","PHPVersion":"8.0.28","MySQLVersion":"5.7.27","ServerSoftware":"Apache"},"PHP":{"MemoryLimit":"1024M","WP Memory Limit":"256M","UploadMax":"10M","PostMax":"20M","TimeLimit":"300","MaxInputVars":"1000","MBString":true,"libxml":true}},"plugins":{"active_plugins":{"sitepress-multilingual-cms\/sitepress.php":{"Plugin Slug":"sitepress-multilingual-cms","Name":"WPML Multilingual CMS","PluginURI":"https:\/\/wpml.org\/","Version":"4.6.5","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"sitepress-multilingual-cms","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"WPML Multilingual CMS","AuthorName":"OnTheGoSystems"},"classic-editor\/classic-editor.php":{"Plugin Slug":"","Name":"Classic Editor","PluginURI":"https:\/\/wordpress.org\/plugins\/classic-editor\/","Version":"1.6.3","Author":"WordPress Contributors","AuthorURI":"https:\/\/github.com\/WordPress\/classic-editor\/","TextDomain":"classic-editor","DomainPath":"\/languages","Network":false,"RequiresWP":"4.9","RequiresPHP":"5.2.4","UpdateURI":"","Title":"Classic Editor","AuthorName":"WordPress Contributors"},"fg-joomla-to-wordpress-premium-allvideos-module\/fgj2wp-allvideos.php":{"Plugin Slug":"","Name":"FG Joomla to WordPress Premium AllVideos module","PluginURI":"https:\/\/www.fredericgilles.net\/fg-joomla-to-wordpress\/","Version":"1.1.0","Author":"Frédéric GILLES","AuthorURI":"","TextDomain":"fg-joomla-to-wordpress-premium-allvideos-module","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"FG Joomla to WordPress Premium AllVideos module","AuthorName":"Frédéric GILLES"},"fg-joomla-to-wordpress-premium-internationalization-module\/fgj2wp-internationalization.php":{"Plugin Slug":"","Name":"FG Joomla to WordPress Premium Internationalization module","PluginURI":"https:\/\/www.fredericgilles.net\/fg-joomla-to-wordpress\/","Version":"3.0.0","Author":"Frédéric GILLES","AuthorURI":"","TextDomain":"fg-joomla-to-wordpress-premium-internationalization-module","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"FG Joomla to WordPress Premium Internationalization module","AuthorName":"Frédéric GILLES"},"fg-joomla-to-wordpress-premium\/fg-joomla-to-wordpress-premium.php":{"Plugin Slug":"","Name":"FG Joomla to WordPress Premium","PluginURI":"https:\/\/www.fredericgilles.net\/fg-joomla-to-wordpress\/","Version":"4.10.2","Author":"Frédéric GILLES","AuthorURI":"https:\/\/www.fredericgilles.net\/","TextDomain":"fgj2wpp","DomainPath":"\/languages","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"FG Joomla to WordPress Premium","AuthorName":"Frédéric GILLES"},"file-manager-advanced\/file_manager_advanced.php":{"Plugin Slug":"","Name":"File Manager Advanced","PluginURI":"https:\/\/wordpress.org\/plugins\/file-manager-advanced","Version":"5.1.1","Author":"modalweb","AuthorURI":"https:\/\/advancedfilemanager.com","TextDomain":"file-manager-advanced","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"File Manager Advanced","AuthorName":"modalweb"},"max-upload-filesize\/max-upload-filesize.php":{"Plugin Slug":"","Name":"Max upload filesize","PluginURI":"","Version":"1.1.0","Author":"Yinlong","AuthorURI":"https:\/\/www.linkedin.com\/in\/yinlong-shao-559605189\/","TextDomain":"max-upload-filesize","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"Max upload filesize","AuthorName":"Yinlong"},"wpml-string-translation\/plugin.php":{"Plugin Slug":"wpml-string-translation","Name":"WPML String Translation","PluginURI":"https:\/\/wpml.org\/","Version":"3.2.7","Author":"OnTheGoSystems","AuthorURI":"http:\/\/www.onthegosystems.com\/","TextDomain":"wpml-string-translation","DomainPath":"","Network":false,"RequiresWP":"","RequiresPHP":"","UpdateURI":"","Title":"WPML String Translation","AuthorName":"OnTheGoSystems"}},"mu_plugins":[],"dropins":[]},"theme":{"Name":"Hello Elementor","ThemeURI":false,"Author":"Elementor Team","AuthorURI":"https:\/\/elementor.com\/?utm_source=wp-themes\u0026utm_campaign=author-uri\u0026utm_medium=wp-dash","Template":"","Version":"2.8.1","TextDomain":"hello-elementor","DomainPath":"","ParentName":""},"extra-debug":{"installer":{"version":"3.1.1","repositories":{"wpml":{"api-url":"https:\/\/api.wpml.org\/","bucket-url":"not assigned","subscription":"","last-successful-subscription-fetch":"none"},"toolset":{"api-url":"https:\/\/api.toolset.com\/","bucket-url":"not assigned","subscription":"","last-successful-subscription-fetch":"none"}},"instances":{"\/home\/www\/meir.us.tempcloudsite.com\/wordpress\/wp-content\/plugins\/sitepress-multilingual-cms\/vendor\/otgs\/installer\/installer.php":{"bootfile":"\/home\/www\/meir.us.tempcloudsite.com\/wordpress\/wp-content\/plugins\/sitepress-multilingual-cms\/vendor\/otgs\/installer\/installer.php","version":"3.1.1","args":{"plugins_install_tab":1,"site_key_nags":[{"repository_id":"wpml","product_name":"WPML","condition_cb":[{"locale_utils":{},"footer_preview":false,"icl_translations_cache":null,"icl_language_name_cache":{},"icl_term_taxonomy_cache":null,"wpdb":{"show_errors":false,"suppress_errors":false,"last_error":"","num_queries":116,"num_rows":0,"rows_affected":0,"insert_id":0,"last_query":"\n\t\t\t\tSELECT code\n\t\t\t\tFROM wp_icl_languages\n\t\t\t\tWHERE active = 1\n\t\t\t","last_result":[],"queries":null,"prefix":"wp_","base_prefix":"wp_","ready":true,"blogid":0,"siteid":0,"tables":["posts","comments","links","options","postmeta","terms","term_taxonomy","term_relationships","termmeta","commentmeta"],"old_tables":["categories","post2cat","link2cat"],"global_tables":["users","usermeta"],"ms_global_tables":["blogs","blogmeta","signups","site","sitemeta","registration_log"],"old_ms_global_tables":["sitecategories"],"comments":"wp_comments","commentmeta":"wp_commentmeta","links":"wp_links","options":"wp_options","postmeta":"wp_postmeta","posts":"wp_posts","terms":"wp_terms","term_relationships":"wp_term_relationships","term_taxonomy":"wp_term_taxonomy","termmeta":"wp_termmeta","usermeta":"wp_usermeta","users":"wp_users","blogs":null,"blogmeta":null,"registration_log":null,"signups":null,"site":null,"sitecategories":null,"sitemeta":null,"field_types":{"post_author":"%d","post_parent":"%d","menu_order":"%d","term_id":"%d","term_group":"%d","term_taxonomy_id":"%d","parent":"%d","count":"%d","object_id":"%d","term_order":"%d","ID":"%d","comment_ID":"%d","comment_post_ID":"%d","comment_parent":"%d","user_id":"%d","link_id":"%d","link_owner":"%d","link_rating":"%d","option_id":"%d","blog_id":"%d","meta_id":"%d","post_id":"%d","user_status":"%d","umeta_id":"%d","comment_karma":"%d","comment_count":"%d","active":"%d","cat_id":"%d","deleted":"%d","lang_id":"%d","mature":"%d","public":"%d","site_id":"%d","spam":"%d"},"charset":"utf8mb4","collate":"utf8mb4_unicode_520_ci","func_call":"$db-\u003Equery(\u0022\n\t\t\t\tSELECT code\n\t\t\t\tFROM wp_icl_languages\n\t\t\t\tWHERE active = 1\n\t\t\t\u0022)","is_mysql":true,"time_start":null,"error":null,"categories":"wp_categories","post2cat":"wp_post2cat","link2cat":"wp_link2cat"}},"setup"]}]},"delegated":true}}}}}

August 29, 2023 at 3:35 am #14303669

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi Meir,

According to your screenshot, I see the error "cURL error 7" when activating a sitekey. It is most likely the connection to one of our sites is blocked by a firewall or security service. Can you please add the following domains to the whitelist and re-activate the sitekey? Or you can contact your hosting support to ask for help with this case.

- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net

Refer to the documentation https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/

Look forward to your reply.
Thanks

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