[Closed] Cannot reset translation page

Hi,

Thank you for contacting the support.

Before proceeding further, may I ask you to try the following?

IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised.

- Deactivate all plugins except WPML and its addons and check for the issue.
- Activate each plugin one-by-one, while keeping check on the issue after a plugin is activated. This way you'll be able to pinpoint a plugin having a conflict (or problem), if any.
- If the problem persists, repeat the above steps with a default theme of WordPress (i.e. 2021 or 2023).

Please let me know and I'll try my best to help you further on the matter.

Regards.

I see, thank you for clarifying.

May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.

Please confirm it in your next reply or let me know if you do not agree with the mentioned.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for the access, I am able to login and working on it.

I'll get back to you accordingly.

Thank you for your patience and cooperation.

I've escalated the issue to the 2nd tier team for investigation. I'll update you as soon as I hear back.

Please keep the access open to the site.

Thank you for your patience and cooperation.

Team investigated and found that your site is blocked on our systems. They unblocked it but it gets blocked again and again:

...there's something in [their] page[s] that overloads our server with useless requests and our server blocks [the site] because of that.

Can you please tell me which pages need the translations for now so I can try to unblock these manually? So at least you move forward, meanwhile the team is investigating in more detail.