Background of the issue:
I have a site with two languages, Japanese (primary) and English. I am trying to create a menu to be used in the footer. After I create a new menu and add items to it, the items are lost after clicking Save, and the menu becomes empty again. The created menu also became an English menu although I created it as Japanese.
Symptoms:
After creating a new menu and adding items to it, the items are lost after clicking Save, and the menu becomes empty again. The created menu also became an English menu although I created it as Japanese.
Questions:
Why are the menu items lost after clicking Save?
Why does the created menu become an English menu although I created it as Japanese?
I can sadly not see any link to a screencast, but this sounds as if there is a conflict betweeen WPML and the theme or a third plugin.
I would like to request temporary access (wp-admin and FTP) to the site to investigate the issue further.
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IMPORTANT
Please be sure to back up the site and database before granting us access.
If you can't see the "wp-admin / FTP" fields, your post and site credentials will be set to "PUBLIC". DO NOT publish the data unless you see the required wp-admin / FTP fields.
I may need to install a plugin called "All In One WP Migration" here to create a copy of the site that I can use to investigate the issue further.
However, I would also be very grateful if you could provide a staging site or copy of the website from your server for this purpose.
If you have any questions about creating such a staging site, you can consult your hosting provider. Please note that WPML must also be registered on this staging site at https://wpml.org/de/account/websites/.
If you are not able to provide such a copy of the website for testing, please let me know on this ticket.
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The topic ‘[Closed] Cannot save menu items under Appearance > Menu’ is closed to new replies.
