Cannot use the ATE

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

Tagged: ATE

This topic contains 15 replies, has 0 voices.

Last updated by Shekhar Bhandari 5 days ago.

Assisted by: Shekhar Bhandari.

Author	Posts
April 27, 2026 at 11:06 pm #17998129
Kenneth DiNitto	We cannot use ATE to create pages. Both the urls tested worked but we're still getting the error message in the screenshot and ATE is failing to create a page.
April 28, 2026 at 5:17 am #17998349
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for contacting WPML support. I'd be happy to assist you on this issue. To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site. So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply. hidden link This info is private and available to you and WPML supporters only. Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ Note: Backup your sites before providing the credentials or if possible provide credentials for the test site Look forward to your reply. Thanks
April 29, 2026 at 4:43 am #18001313
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for your message. It appears that the jobs have been completed on our side, but there may be an issue when downloading them on your site. To investigate this properly, I’ll need access to your site. Could you please provide the login details so I can take a closer look and identify the cause? Looking forward to your reply. Thanks
April 29, 2026 at 5:12 am #18001362
Kenneth DiNitto	Hi Shekar, So this doesn't seem correct. If the jobs are completed on your side, but when our site calls POST hidden link, your API it returns: - {"items":[],"edited":[],"has_failed_comments":false,"eta":{"available":false}} - If the jobs are complete, why is items empty? Our site can't download what your API doesn't return. Can you check why the sync endpoint returns no items for our website_uuid 39386166-3566-5836-b265-643439323637 even though the jobs (editor_job_ids: 192915654, 192915218) are marked complete on your end?" Is there a specific API call we can trigger to force the download?" Thanks
April 29, 2026 at 5:20 am #18001364
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, As a test, can you make a small change to the original page, send it again for translations, complete it 100% and check if it helps? Thanks
April 29, 2026 at 5:20 am #18001365
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, As a test, can you make a small change to the original page, send it again for translations, complete it 100% and check if it helps? Thanks
April 29, 2026 at 5:28 am #18001366
Kenneth DiNitto	Ah thanks for quick reply. I'll do that right now and push the button in 2 minutes.
April 29, 2026 at 5:34 am #18001374
Kenneth DiNitto	I'm watching all responses, getting this: 2026/04/28 22:33:05 [error] 2243251#2243251: 274227 FastCGI sent in stderr: "PHP message: [CB-HTTP-OUT-WPML] POST hidden link; PHP message: [CB-ATE-RESPONSE] HTTP 200 from hidden link; PHP message: [CB-ATE-BODY] {"items":[],"edited":[],"has_failed_comments":false,"eta":{"available":false},"cw_request_id":"6a25317bb61b40348549fa72008c9bae"}" while reading response header from upstream, client: 68.8.79.14, server: hidden link, request: "POST /wp-json/wpml/tm/v1/ate/jobs/sync HTTP/1.1", upstream: "hidden link:", host: "www.cloudbeds.com", referrer: "hidden link*"
April 29, 2026 at 5:53 am #18001426
Kenneth DiNitto	"We've cleaned up all stale jobs. Only one active job remains: ▎ - editor_job_id: 192930409 (ate_sync_count: 3) ▎ Our site sends this ID to POST ate.wpml.org/api/wpml/sync/all and receives: ▎ {"items":[],"edited":[],"has_failed_comments":false,"eta":{"available":false}} ▎ You confirmed the job is complete on your side. Why does your sync/all endpoint return empty items for this job? ▎ Also, the POST ate.wpml.org/api/wpml/migration endpoint returned an empty body — is that expected? ▎ Latest cw_request_ids for your logs: ▎ - b3dcb450ecbf42d29443da46095f42b2 ▎ - 160cef00fafd4102b39d904ec752bea4 ▎ - 9e20c61ef4db463e8ff3e46104264aba ▎ Please check your server logs for these request IDs to see what's happening on your end."
April 29, 2026 at 5:57 am #18001428
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Thank you for the details. Regarding the job id: 192930409, can you open this page in WordPress editor and try to translate it from there: hidden link instead of WPML->Translation Dashboard and see if it helps? It's hard to provide you answers without the logins so I am trying my best to see if this methods works. Thanks
April 29, 2026 at 6:39 am #18001472
Kenneth DiNitto	We tried the editor method you suggested. The ATE editor at e.ate.wpml.org shows the translation at 100% complete with full French content. However, clicking 'Save and Complete' fails because: - GET ate.wpml.org/api/wpml/jobs/192930409 - Response: {"cw_request_id":"9bf2f8406d41416e94cbcebba78ddbf9"} - Your API returns NO job data — no status_id, no content, nothing. This causes: - PHP Warning: Undefined property: stdClass::$status_id in class-wpml-tm-ate.php on line 57 - The translation exists in your ATE editor but your API endpoints return empty responses for all queries about this job. This is blocking both the sync/download flow AND the manual Save and Complete flow. - This is a server-side issue on your ATE cloud. Please escalate. Please investigate why jobs submitted from website_uuid 39386166-3566-5836-b265-643439323637 are not being stored/processed on your ATE cloud. I really appreciate your help here! We could Zoom too if you wanted. Here's a zoom link if you want to join me, I'm in this room now. hidden link
April 29, 2026 at 6:40 am #18001473
Kenneth DiNitto	We tried the editor method you suggested. The ATE editor at e.ate.wpml.org shows the translation at 100% complete with full French content. However, clicking 'Save and Complete' fails because: - GET ate.wpml.org/api/wpml/jobs/192930409 - Response: "cw_request_id":"9bf2f8406d41416e94cbcebba78ddbf9" - Your API returns NO job data — no status_id, no content, nothing. This causes: - PHP Warning: Undefined property: stdClass::$status_id in class-wpml-tm-ate.php on line 57 - The translation exists in your ATE editor but your API endpoints return empty responses for all queries about this job. This is blocking both the sync/download flow AND the manual Save and Complete flow. - This is a server-side issue on your ATE cloud. Please escalate. Please investigate why jobs submitted from website_uuid 39386166-3566-5836-b265-643439323637 are not being stored/processed on your ATE cloud. I really appreciate your help here! We could Zoom too if you wanted. Here's a zoom link if you want to join me, I'm in this room now. hidden link
April 29, 2026 at 7:59 am #18001769
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, I’m currently discussing this issue with our 2nd tier support team. I’ll keep you updated as soon as I have more information to share. Thanks
April 29, 2026 at 11:42 am #18002704
Shekhar Bhandari WPML Supporter since 03/2015 Languages: English (English ) Timezone: Asia/Kathmandu (GMT+05:45)	Hello there, Can you please check the issue now, our developers have fixed the issue for the site. Thanks
April 29, 2026 at 6:41 pm #18003862
Kenneth DiNitto	Shekhar, it's working! We see all the proper JSON responses. Thanks so much for all your help. We really appreciate it. Please tell the team we are grateful for you and them!