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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to edit or add translations in WPML.

Solution:
1. We suggested testing the issue in a different browser to determine if it was browser-specific.
2. We recommended enabling debug mode by adding the following code to the wp-config.php file:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );

// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );

// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

3. We provided links to WordPress documentation on debugging:

The client resolved the issue by using a different browser and clearing the cache on the main browser.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If you're still experiencing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket with us.

This is the technical support forum for WPML - the multilingual WordPress plugin.

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This topic contains 1 reply, has 2 voices.

Last updated by Mateus Getulio 1 year, 2 months ago.

Assisted by: Mateus Getulio.

Author Posts
April 18, 2024 at 9:58 am #15537130

davidM-146

Can't edit or add translation. Sites: hidden link , hidden link

Screenshot 2024-04-18 134515.jpg
April 18, 2024 at 8:37 pm #15541021

Mateus Getulio
Supporter

Languages: English (English ) Portuguese (Brazil) (Português )

Timezone: America/Sao_Paulo (GMT-03:00)

Hello there,

Thank you for your ticket with us.

I worked on a similar case where the issue only happened in a specific browser, can you please test using a different browser to see if the issue happens in there as well?

Also, I'd like your help enabling the debug mode, please add the following code to the wp-config.php file of your site:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
  
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
  
// Disable display of errors and warnings 
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
  
// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define( 'SCRIPT_DEBUG', true );

Please check following links to read more about debugging with WordPress.
- https://codex.wordpress.org/Debugging_in_WordPress
- https://codex.wordpress.org/Debugging_in_WordPress#Example_wp-config.php_for_Debugging

After adding the code above, please try to reproduce the issue again and check if you'll find a debug.log file inside the wp-content folder.

If you locate it there, please send us the last lines here in the ticket.

Thank you, please let me know.

April 19, 2024 at 12:25 pm #15543604

davidM-146

Thank you for support.
Your advice put me on the right path. I tried logging in from a different browser and it worked. Then I cleared the cache on my main browser and that solved the problem. Thank you very much again.