While one of my teammates takes care of your ticket, I will provide you with the first debugging steps.
If not, consider the link provided. Can you please show the screenhost where you get stuck with the translations?
There are two safety limits that prevent you from accidentally spending too much and protect us from fraud. These limits occur the first time you spend €100 and €4,000 in one month. If you reach these limits, you will be asked to pay before you can continue translating. At the end of the month, the amount you paid will be deducted from your invoice.
Do you see anything like get more credits? So, you should be redirected to the payment option when click on it.
To pay for your translation before the billing date and continue translating, follow these steps:
1. Go to your pages or posts and choose one with a lot of content that needs translation but hasn't been translated yet.
2. Click the "+" button to add the translation.
3. If you don't have enough credits, you'll see a message in ATE saying "not enough credits" with a link to "Get more credits."
4. Click that link to go to the payment options.
Thank you very much for sharing the credentials requested. I'm consulting this issue with my colleagues and I will get back to you as soon as I get more information.
Please follow these steps and let me know the results:
- Create a full site backup
- Update all outdated plugins and themes, especially the WPML plugins
- Flush all the cache memory
- Go to WPML -> Translation Dashboard -> Select a post/page and send it for automatic translation
- Check if the pop-up window to pay the 100€ appears now
Can you tell me the results of the steps described above?
