Skip Navigation

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Sun Mon Tue Wed Thu Fri Sat
- 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 9:00 – 13:00 -
- 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 14:00 – 18:00 -

Supporter timezone: America/Los_Angeles (GMT-07:00)

This topic contains 2 replies, has 2 voices.

Last updated by Bobby 1 year, 11 months ago.

Assisted by: Bobby.

Author Posts
July 5, 2023 at 4:38 pm #13952893

christofferL-6

Tell us what you are trying to do?

I want to be able to reset the password when another language than english is selected. I have tested with selecting "svenska" and then the password reset email just links to a page where I have to enter the email again instead of a page where I can choose a new password. When I have selected "english" then the link in the password reset email works fine and gets me to a page where I can choose a new password.

What is the link to your site?

hidden link

If you want I can give you login details so that you can try it out.

July 5, 2023 at 7:34 pm #13953687

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

yes if you could share with me the access details that would be great, as when testing with the wp-admin page it seems to work OK and link me to the reset password page you have created (non default WP page)

July 10, 2023 at 6:20 pm #14008985

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access and the detailed breakdown.

I was able to reproduce this behavior.

When the permalink is changed to 'my-account' it looks like the issue is resolved.

However, when testing with WPML and add-on plugins deactivated it looks like the issue remains. Can you please verify this?

Try with all the plugins deactivated and let me know your results, also change the permalink to my account and then test again and it will work as expected.

I have tried reproducing the issue on a clean sandbox and It works OK with and without WPML enabled.
hidden link

The topic ‘[Closed] Cant reset password when I have chosen another language than english’ is closed to new replies.