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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're trying to access category and subcategory pages on your site in different languages, such as English and Korean, and you encounter a 404 error, this might be due to the hiding of the slug feature from SEO plugins.
Solution:
We recommend trying the following plugin: No Category Base WPML, which has helped many of our clients resolve similar issues. Please install and activate this plugin, then check if the category and subcategory pages are loading correctly in all languages.

If this solution does not seem relevant to your situation, or if you continue to experience issues, please open a new support ticket with us, and we'll be happy to assist you further.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 4 replies, has 3 voices.

Last updated by Dražen 1 year, 5 months ago.

Assisted by: Dražen.

Author Posts
January 20, 2024 at 10:33 am #15207022

mcwI

I am trying to:
- Go to the category and sub category pages of our site using english and korean language, but we always encounter a 404 error.

Link to a page where the issue can be seen:
- All category and sub category pages.
- Sample: hidden link

I expected to see:
- No error

Instead, I got:
- 404 Page Not Found

Troubleshooting that we do:
- Increase the WordPress memory limit.
- Save the settings without changing anything in WP Dashboard > Settings > Permalinks.
- Deactivate or Activate some plugins.
- Clone the site to another hosting.

Note:
- This is a fresh server/droplet setup in DigitalOcean.

404 error.jpg
January 22, 2024 at 3:09 am #15209237

mcwI

Hi team, since this site hidden link is LIVE already. We transferred/cloned the error to casinoonlineph.net. We found a temporary solution: if the "Show the categories prefix in the slug" in Yoast SEO > Settings > Categories & Tags > Categories > Additional settings is on, it's working and can change the English and Korean language normally. All the categories and sub categories are working fine.

The said setting is off here: casinoonlineph.net, so you see the 404 error.
- hidden link

- hidden link
- hidden link
- hidden link
- hidden link
- hidden link
- hidden link
- hidden link

- hidden link
- hidden link

- hidden link
- hidden link
- hidden link
- hidden link

- hidden link
- hidden link
- hidden link
- hidden link
- hidden link

Note: If you want to troubleshoot the wp-admin, please tell me so that I can give you an admin account.

404 error.jpg
Yoast SEO.jpg
January 22, 2024 at 10:42 am #15210575

Alejandro
WPML Supporter since 02/2018

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Rome (GMT+02:00)

Hello!

I'm going to help you gets started while a supporter takes your case.

It seems that the problem you are facing is due to the hiding of the slug, a somewhat legacy feature from SEO plugins that is not compatible with WPML (nor it will, due to its nature).

A lot of clients have shared this plugin as a solution: https://wordpress.org/plugins/no-category-base-wpml/

maybe you can give it a try and let us know how it goes.

January 23, 2024 at 4:11 am #15214034

mcwI

Hi Alejandro, it seems the plugin is working. We will monitor this week and update here again. Thank you so much!

January 23, 2024 at 7:43 am #15214330

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

great, let us know how it goes and if there is anything else we can do for you.

Regards,
Drazen