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Supporter timezone: Asia/Singapore (GMT+08:00)

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This topic contains 14 replies, has 0 voices.

Last updated by Kor 3 days, 14 hours ago.

Assisted by: Kor.

Author Posts
July 18, 2025 at 8:59 am #17249156

savvasc-2

Yes, great, thank you so much! I went ahead and bulk update all menu items and they show on the menus in all languages now. The left sidebar showing the categories when i select one category does not show anything (some languages and some categories behave different)

July 18, 2025 at 6:16 pm #17251798

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've adjusted the filter for the Russian language as shown in the attached screenshot and it works now. Could you check?

Screenshot_211.png
July 22, 2025 at 5:46 am #17257778

savvasc-2

Yes the desktop works fine now. I tried doing the same for the dropdown filter "Select category" as seen on the screenshot you shared wich is the mobile filter and not working. I think the Greek language works fine but the other languages i am not able to fix

July 22, 2025 at 7:07 pm #17260979

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Could you check Russian and let me know if it works now? hidden link . If it works, I will apply the change to all languages for you.

Screenshot_240.png
July 23, 2025 at 3:22 am #17261542

savvasc-2

Thank you. It doesn't work unfortunately!

July 23, 2025 at 8:30 am #17262612

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.

July 23, 2025 at 4:08 pm #17264781

savvasc-2

As i am not familiar with Duplicator., i have created a new staging site of the current website hidden link where you can login as admin with the same existing credentials you have. If this is not what you need please let me know and i will provide what is needed . Thank you so much

July 24, 2025 at 2:39 pm #17268148

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I'm checking on this and I will come back to you once I've solution.

July 25, 2025 at 4:17 pm #17271794

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I will have to escalate this to our 2nd Tier Support for further investigation. Can I have your permission to download a copy of your Website so that I can include it in my report? I will install the duplicator plugin and create a package. Let me know if you allow this.

July 26, 2025 at 6:15 am #17272257

savvasc-2

Yes sure i allow

July 28, 2025 at 5:27 pm #17276411

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've downloaded a copy of the site and will review it shortly. I'll get back to you as soon as possible.

July 29, 2025 at 6:31 pm #17280097

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I have escalated this to our 2nd Tier Support and I will come back to you once I've feedback.

August 1, 2025 at 2:25 pm #17288692

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Our Tier Support has found a solution. It appears to work when the "Force Reindex" link is clicked under Kadence > Query > All Languages > Force Reindex, as shown in the attached screenshot. Could you please try again and let us know if it works for you?

Screenshot_312.png
Screenshot_313.png
August 5, 2025 at 2:42 pm #17297013

savvasc-2

Thank you. I have done the Kadence > Query > All Languages > Force Reindex. Still not working!

Screenshot 2025-08-05 174114.png
August 5, 2025 at 2:59 pm #17297069

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. It seems to work after Reindexing the query a couple of times as shown in this screen recording hidden link