[Resolved] Certain elements are not translating

Hi there,

While waiting for one of my colleagues to be assigned to your ticket -- please go to your page and edit it with Elementor.

Are the CTAs that are missing from the translation created using Native Elementor elements or are they originating from a third party plugin/possibly the theme?

Page builder content has to be registered correctly using a config.xml file in order for the WPML Editors to pick it up and make it available for tarnslation.

Sometimes when theme's use custom made ones or third party plugins they are not properly registered. If that is the case you can register them using the steps from here or our team can further assist.

https://wpml.org/documentation/support/language-configuration-files/register-page-builder-content-for-translation/

Thank you for updating me, it's hard to tell without without knowing which CTA elements are used, but from the sound of it, it seems that they are coming from Elementor PRO.

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
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NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby

Hi Richard,

The CTA element is coming from Hello+ which is part of the Hello Plus plugin.

The Hello Plus CTA widget is rendering content that isn’t being picked up by WPML's Advanced Translation Editor (ATE), likely because:

The widget isn't declared as translatable in a wpml-config.xml.

WPML doesn't know which fields inside that widget should be parsed for translation.

To resolve I've created a wpml-config.xml so WPML can register the items properly.

STEPS:

1. Go to WPML->Settings->Custom XML Configuration and add the following

<wpml-config>
  <elementor-widgets>
    <widget name="cta">
      <fields>
        <field type="Line">heading_text</field>
        <field type="Textarea">description_text</field>
        <field type="Line">primary_cta_button_text</field>
        <field type="Link">primary_cta_button_link</field>
        <field type="Line">secondary_cta_button_text</field>
        <field type="Link">secondary_cta_button_link</field>
      </fields>
    </widget>
  </elementor-widgets>
</wpml-config>

2. Go to the Homepage and edit with Elementor -> make a small change and update

3. Access the translation and the content should be available for translation.

4. Clear the cache and view the front end.

NOTE: For future reference please only share access details within the private field reply as the forum is public 🙂