Certain Things are not translating

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was facing issues with WPML not translating wpforms and a widget called 'hotspots' on their main page.
Solution:
We resolved the issue with the 'hotspots' widget by adding custom XML configuration to the WPML settings. Here is the code we used:

<wpml-config><br />  <elementor-widgets><br />    <widget name="jet-hotspots"><br />      <fields-in-item items_of="hotspots"><br />        <field>hotspot_description</field><br />      </fields-in-item><br />    </widget><br />  <elementor-widgets><br /></wpml-config>

Please update the home page translations and check if the widget translates correctly.

If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

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Tagged: Exception

This topic contains 2 replies, has 0 voices.

Last updated by Osama Mersal 2 months, 1 week ago.

Assisted by: Osama Mersal.

Author	Posts
February 21, 2025 at 6:40 pm #16734937
nicolasF-39	Background of the issue: I automatically translated the whole page using WPML on my site hidden link. Symptoms: There are quite a few wpforms and a section with a widget called hotspots on the main page that are not translating. Questions: Why are certain wpforms not translating? Why is the widget called hotspots not translating on the main page?
February 23, 2025 at 12:13 pm #16737836
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. First of all, sorry for the late reply; it was due to a higher workload. 1) Please check this guide and follow its steps to make sure that the WP Form is translated correctly. 2) For the untranslated widget, please go to WPML-> String Translation and search for the strings. Best regards, Osama
February 25, 2025 at 11:10 am #16745143
nicolasF-39	This guide does not help me... I clicked on translate everything on wpml. I do not have the option for the wpforms section. The forms are available and translated for Swedish but not for english. If i go to translations I only see one WPform although I have like 10. And with String stranslation I do not know what do here exactly I do not find it...
February 25, 2025 at 11:13 am #16745167
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
February 25, 2025 at 12:00 pm #16745485
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I was able to fix the HotSposts widget issue by adding the following code to WPML-> Settings-> Custom XML tab. <wpml-config> <elementor-widgets> <widget name="jet-hotspots"> <fields-in-item items_of="hotspots"> <field>hotspot_description</field> </fields-in-item> </widget> </elementor-widgets> </wpml-config> Pleas update the home page translations and let me know if the widget is translated correctly. Best regards, Osama
February 25, 2025 at 12:04 pm #16745492
nicolasF-39	Hi, thanks it works now. Did you find something out about Wpforms yet ? regards
February 25, 2025 at 12:41 pm #16745729
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I checked the forms, and they are translated. Do you have a staging site where we can run the following test? 1- Deactivate all the plugins except WPML CMS. 2- Switch to a WordPress default theme like Twenty Twenty-one. If the issue is gone, activate them one by one to see which one is causing an interaction issue. ❌ Please backup your database before the above test ❌ Best regards, Osama
February 27, 2025 at 2:46 pm #16756772
nicolasF-39	where do you see that they are translated tho. When I go to "Wpml" -> "translations" and then filter for "WpForms" it only shows one Form... but yeah I will try it with the staging real quick
February 27, 2025 at 3:05 pm #16756817
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I checked them in WPML-> Translation Management. Best regards, Osama
February 27, 2025 at 3:14 pm #16756913
nicolasF-39	in the Translation Management I see one ... See in the attached picture
February 27, 2025 at 3:16 pm #16756928
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, You need to change the filter to "All Translation Status" in order to see all the forms. Best regards. Osama
February 27, 2025 at 3:20 pm #16756947
nicolasF-39	ah ok thank you I see them now. They are indeed translated but in the front end it still shows the german version when i click on the form
February 27, 2025 at 3:22 pm #16756956
nicolasF-39	so on the staging i deactivated all plugins except Elementor Wpforms and the Wpml plugins and it still shows the german version
February 27, 2025 at 3:28 pm #16756960
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Please run the test mentioned on your staging site and let me know the result so we can further debug this issue. Best regards, Osama
February 27, 2025 at 3:42 pm #16757015
nicolasF-39	If i deactivate everything except these two plugins wpforms and wpml cms and activate twenty twenty one theme the translation does not even work.