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[Resolved] Changes to site not showing on live site

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to translate your site into German using WPML, but the translations are not displaying on the front end or in the WPML control panel.
Solution:
First, ensure that the translated page is functioning correctly. If it is, follow these steps:
1. Navigate to WPML-> String Translation.
2. Scroll down and click on the Translate texts in admin screens » link.
3. Search for 

[theme_mods_rishi][footer_builder_key_placement][sections][0]id

.
4. Select the string.
5. Click on the Remove from String Translation button.
6. Check the translated pages again.
Additionally, you can translate footer strings directly via WPML-> String Translation or by creating a widget for each language, which has been set up on your site. Please verify if the footer translates correctly.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 24 replies, has 2 voices.

Last updated by Osama Mersal 1 year ago.

Assisted by: Osama Mersal.

Author Posts
July 9, 2024 at 11:32 am #15920304

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Kate,

No, please create a new admin account using this email. (osama.m@onthegosystems.com)

After that, please send me the password so I can log in and check for fatal errors.

Thanks,
Osama
July 9, 2024 at 11:42 am #15920425

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Kate,

Thanks for your cooperation. I was able to login to the site. I'll check the issue and update you with my findings.

Best regards,
Osama
July 9, 2024 at 11:45 am #15920459

kateB-5

Hello Osama,

Thank you so much.

Kind regards,
Kate
July 9, 2024 at 12:46 pm #15920869

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Kate,

Please check if the translated page works correctly. (hidden link)

If yes, please check the following steps:

1- Go to WPML-> String Translation
2- Scroll down and click on the "Translate texts in admin screens »" link
3- Search for "[theme_mods_rishi][footer_builder_key_placement][sections][0]id"
4- Select the string
5- Click on the "Remove from String Translation" button
6- Check the translated pages

Best regards,
Osama
July 9, 2024 at 1:01 pm #15920914

kateB-5

Hello Osama,

I have checked the page, it works correctly apart from the image is not showing.

So, I located the string translation on the live site that needed removing. Only it wont be removed.
As it says registered and locked beside it.

What do I do now?

Many thanks for all your help,
Kate
July 9, 2024 at 1:11 pm #15920962

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Kate,

I deleted its translation, which did the trick. Please check if the page works correctly. (hidden link)

Best regards,
Osama
July 9, 2024 at 1:28 pm #15921087

kateB-5

Hello Osama,

Thank you so much! Yes everything is now working correctly!

i am just checking, but does this mean the footer section is best left untranslated?
And I don't need to translate any other strings?

Many thanks,
Kate
July 9, 2024 at 1:39 pm #15921136

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Kate,

You can translate the footer strings by translating them via WPML-> String Translation. (hidden link)

Or creating a widget per language, which I did on your site. (hidden link)

Please check if the footer is translated correctly. (hidden link)

Best regards,
Osama
July 9, 2024 at 1:52 pm #15921205

kateB-5

Hello Osama,

i checked the page and the footer is now correctly translated!

Thank you so much for all your help. I am so relieved and happy everything is now working!

Kind regards,
Kate
July 9, 2024 at 1:53 pm #15921211

Osama Mersal
WPML Supporter since 02/2020

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+03:00)

Hi Kate,

You are more than welcome! 🙂 Please don't hesitate to open a new ticket if you face any other issues. We are always happy to help you.

Have a great day!

Best regards,
Osama