Chat of yesterday

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Supporter timezone: Asia/Jerusalem (GMT+03:00)

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Assisted by: Itamar.

Author	Posts
April 22, 2025 at 1:29 pm
leonv-20	Background of the issue: I am trying to resolve an issue related to a chat feature on my website. The issue can be seen on this page: hidden link. Symptoms: The chat feature is not functioning as expected. I anticipated a certain behavior but encountered a different result. Questions: What could be causing the chat feature to malfunction? How can I fix the unexpected behavior of the chat feature?
April 22, 2025 at 3:13 pm
April 22, 2025 at 3:16 pm #16956175
leonv-20	Hereby a loom video with explanation of the issue, Itamar asked for it: hidden link
April 22, 2025 at 3:44 pm #16956327
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, Thanks for the video with the voice! I watched it, and now I understand that you were unable to replicate the issue with a new template. 1. Is this correct? 2. In other words, does this problem happen only with templates you created in the past? 3. When did this problem start? 4. Did it start after you restored your site from a backup or migrated it from another server? If the answer to the last question is yes, then it might be a problem that occurred during the restoration process. In general, I suggest, as you said, sending only the templates that need to be translated. Regards, Itamar.

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