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This topic contains 14 replies, has 3 voices.

Last updated by Kor 1 year, 6 months ago.

Assisted by: Kor.

Author Posts
January 19, 2024 at 5:16 pm

vincentS-28

Checkout is not working when bundle product is in cart and after that when we change the language, bundle products are removed from cart and then not possible to to checkout.
hidden link

January 19, 2024 at 6:26 pm
January 22, 2024 at 5:38 am #15209376

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.

For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link

Refer to the instructions provided by WPML on how to provide supporters a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.

Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.

Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.

January 26, 2024 at 7:39 pm
January 29, 2024 at 7:57 pm #15240592

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response. I now have a duplicator copy of the site, and I will inspect it. I will get back to you as soon as possible with my findings.

January 30, 2024 at 8:07 pm #15246422

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your understanding and patience.

I'm sorry for the delay. I will require additional time to thoroughly investigate this matter, and I will get back to you as soon as possible!

January 31, 2024 at 7:26 pm #15251420

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your understanding.

I'm sorry, but I'm encountering difficulties in identifying the problem when there is an excessive amount of content and plugins on the website.

As a solution, I've created a sandbox site for you here hidden link . Could you kindly attempt to recreate the problem on that site?

I've installed the required plugins to replicate it. Please let me know how it goes.

February 12, 2024 at 4:50 pm #15294140

vincentS-28

Hello @kor, recreated the issue on the site.
hidden link

Here i am sharing video link.
hidden link

Please fix the issue as soon as possible.
Thanks.

February 13, 2024 at 5:31 pm #15299089

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've escalated this to our 2nd Tier Support and I will come back to once I hear from them.

February 19, 2024 at 8:28 pm #15320075

vincentS-28

Hello @Kor,

Do you have news from the 2nd Tier Support team?

February 20, 2024 at 8:03 pm #15324663

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Sorry, I don't have any updates yet but I will come back to you once I hear from them.

February 21, 2024 at 9:13 am #15326150
mickS-3

I am experiencing the exact same problems. Have also tested in a sandbox environment with default theme and some necessary plugins active.

Testing live website: hidden link
Testing staging (default theme, plugins deactive): hidden link

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/checkout-is-not-working-when-bundle-product-is-in-cart-2/

February 21, 2024 at 9:14 am #15326156

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've split your ticket here https://wpml.org/forums/topic/checkout-is-not-working-when-bundle-product-is-in-cart-2/ so that I could check and follow up.

February 21, 2024 at 12:13 pm #15327726

vincentS-28

Hi @kor,

Please note to the 2nd tier team that this is the only problem we have left that prevents us from launching our store.

February 22, 2024 at 6:58 am #15331180

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I have feedback from our devs and we have a workaround. This is what they mentioned.

This seems to be an issue with new cart and checkout pages.

The new pages uses blocks for cart and checkout. Try this

Edit the cart and checkout in WP editor

Replace the blocks with shortcode [woocommerce_cart] and [woocommerce_checkout ] and translate the pages.

I've tested it and it worked hidden link . They will investigate this further but in the meantime, you can use this workaround for now.

The topic ‘[Closed] Checkout is not working when bundle product is in cart’ is closed to new replies.