Code towards an information page needs to be changed

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needed to display a different ClickUp form on the French version of an 'Information request' page, but changing the code on the French page also changed it on the English one.

Solution:
We recommended the following steps:
1. Go to the 'Pages' section in the default language.
2. Locate the 'Information request' page.
3. Click the pencil icon to edit the French translation.
4. In the Advanced Translation Editor (ATE), search for "http".
5. Translate the relevant external link by adding the different link intended for the French translated page.
6. Complete the translation.
For more details about translating URLs in ATE, we provided a documentation link: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/#how-do-i-translate-urls-with-the-advanced-translation-editor

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If so, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please contact us in the WPML support forum.

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Tagged: Exception

This topic contains 8 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 4 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
February 17, 2024 at 5:38 pm #15314038
rubenU	I have an information request page in english which displays a type form (CLik Up) form, I need to display a different type form on the french page. I tried changing the code on the french page, it also changed it on the english one... What should I do?
February 19, 2024 at 9:55 am #15317060
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hi, Thank you for contacting the support. Can you please confirm that if the said form is itself translated into other languages? Please also provide the debug information of your website for an overview of your setup. See https://wpml.org/faq/provide-debug-information-faster-support/ for more information. I've enabled the debug information section for your next reply. Additionally you can also take a look at https://wpml.org/faq/checklist-before-opening-a-ticket-in-wpml-support/ and cross-check for a few initial fixes. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security. Regards.
February 26, 2024 at 10:46 am #15343559
rubenU	Please do not close this thread, the problem is far from solved. your robots says it will close the thread but understand people are busy, our jobs are not to fix the software you sold to us)
February 26, 2024 at 10:48 am #15343562
rubenU	Here is the debug info you asked
February 26, 2024 at 12:52 pm #15344389
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	I need to take a closer look at your site. So I request temporary access (WP-Admin and FTP), preferably to a test site where the problem has been replicated. Your next answer will be private, to share this information safely. Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend. IMPORTANT: Please take a complete backup of the site to avoid data loss. I may need to activate/deactivate plugins also. See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.
February 27, 2024 at 7:20 am #15347327
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updates. I tried to login to your site with provided information, but looks like the password is incorrect. Please check on your site again and provide the valid credentials. You can skip the FTP info for now. I've set your next reply as private again, for the updated access information.
February 27, 2024 at 1:18 pm #15349267
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for the updated access, I was able to login. I'll work on it soon as I've to close my day now. I'll check and get back to you in the morning accordingly.
February 27, 2024 at 10:48 pm #15351547
rubenU	Sure thank you, have a lovely night
February 28, 2024 at 5:58 am #15351846
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Thank you for your patience and cooperation. I checked the page "Information request" and while updating the French translation, I noticed that the link to that ClickUp form hasn't been translated. It is normal because external links are not translated automatically. But you can always search for these in the translation editor, by typing "http" in the search box - see attached screenshot. I'll recommend the following steps: - Go to Pages in default language. - Find the said page. - Click the pencil icon to edit the French translation. - In ATE, search for "http". - Translate the relevant external link, for example, add a different link you want for French translated page. - Complete the translation. More details about translating URLs in ATE: https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/#how-do-i-translate-urls-with-the-advanced-translation-editor