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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 4 replies, has 1 voice.

Last updated by Dražen 1 month, 2 weeks ago.

Assisted by: Dražen.

Author Posts
May 15, 2025 at 5:49 am #17034953

kristofg-3

Background of the issue:
I am trying to register my key for a site that is under development. I encountered an issue while attempting to connect to the WPML service.

Symptoms:
Connection error: Unable to get data from service. Detailed error: cURL error 51: SSL: no alternative certificate subject name matches target host name 'api.wpml.org'.

Questions:
i was in a chat before bu I had to leave
https://wpml.org/forums/topic/connection-error-unable-to-get-data-from-service-detailed-error-curl-error-51-ssl-no-alternativ/

May 15, 2025 at 5:51 am #17034972

kristofg-3

can we do a chat again instead of a ticket?

May 15, 2025 at 6:10 am #17035009

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

as we have just had chat, please check with hosting support that they are not blocking WPML URLs.

If you still have issue, please contact us in new chat and we will be glad to help further.

Regards,
Drazen

May 15, 2025 at 7:09 am #17035214

kristofg-3

Hi so i asked my host they said we dont block any of those
wpml.org
api.wpml.org
ate.wpml.org
cdn.wpml.org
api.toolset.com
cloudfront.net

but maybe you blocked them
my ip is 94.156.177.85

May 16, 2025 at 9:23 am #17040494

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hi,

please share the access details of your website, so I can log in and take a look.

I’m enabling a private message for the following reply.

We have strict policies regarding privacy and access to your information.

Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/


- Please backup the site files and database before providing us access. 


Thanks,
Drazen

The topic ‘[Closed] Connection error: Unable to get data from service. Detailed error: cURL error 51: SSL: no alternativ…’ is closed to new replies.