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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client experienced an issue where the content/description tab disappeared from the WPML Translation Editor. This caused the text to disappear from the front end when these products were updated.
Solution:
We identified that the issue was due to the translation method settings. Each product has a setting in the right sidebar of the WordPress Editor where you can choose between the WPML Translation Editor or the WordPress Editor. It's important to use the same translation method consistently for each product. We resolved the issue by opening all the translated products in the WordPress Editor and saving them, ensuring that the WordPress Editor opens as expected for future updates.

If you're experiencing similar issues, we recommend checking the translation method settings for each product in the WordPress Editor and ensuring consistency in the method used. If the problem persists, please visit our support forum at WPML Support Forum for further assistance. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not apply to your case, please open a new support ticket.

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This topic contains 30 replies, has 2 voices.

Last updated by Andreas W. 1 month, 2 weeks ago.

Assisted by: Andreas W..

Author Posts
October 2, 2024 at 1:52 am #16243187

Andreas W.
Supporter

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Timezone: America/Lima (GMT-05:00)

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