This thread is resolved. Here is a description of the problem and solution.
Problem:
The client added a custom language and encountered an error stating that content in this language cannot be automatically translated unless mapped to a supported language.
Solution:
We recommend duplicating the content from English and Arabic to the respective custom language. It is important to understand that automatic translation is not possible when the original language and the target language are the same. To resolve this issue, you should map your custom secondary language to your site's default language. For detailed instructions, please refer to our documentation on Using Automatic Translation with Custom Languages.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our forum.
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Tagged: ATE
This topic contains 27 replies, has 2 voices.
Last updated by Paola Mendiburu 9 months ago.
Assisted by: Paola Mendiburu.
Author | Posts |
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February 11, 2024 at 2:50 pm #15290100 | |
rogerP-18 |
I added a custom language and i am getting error - Content in this language cannot be automatically translated unless you map it to a supported language. |
February 11, 2024 at 3:19 pm #15290117 | |
rogerP-18 |
Issue 1 - Content in this language cannot be automatically translated unless you map it to a supported language. 1) I added two screenshots, You can see the setting for my Custom Language - Bahrain Arabic Issue 2 - Lost Arabic language content Before adding the Custom "Language - Bahrain Arabic" I have the default language of After adding a custom language I lost Arabic language content (hidden link), Maybe I know why lost content for the Arabic language? |
February 12, 2024 at 11:20 am #15292544 | |
rogerP-18 |
any update? |
February 12, 2024 at 11:51 am #15292923 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there! This is Paola and I hope you are well! In order to solve the problem, please go to WPML --> Settings and on "Which translation engines do you want to use?" and activate Google and Microsoft I have made a video for you: |
February 12, 2024 at 12:58 pm #15293218 | |
rogerP-18 |
1) Before adding the Custom "Language - Bahrain Arabic" I have the default language of After adding a custom language I lost Arabic language content (hidden link), Maybe I know why lost content for the Arabic language? 2) Will Custom "Language - Bahrain Arabic" content be translated automatically? |
February 12, 2024 at 4:45 pm #15294119 | |
rogerP-18 |
Please answer the above last questions. |
February 12, 2024 at 4:49 pm #15294137 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
Hi there! 1. I cannot access to the domain hidden link it says DNS_PROBE_FINISHED_NXDOMAIN Please go to WPML --> Support --> Troubleshooting and click on Set language information 2. If you don´t have activated the automatic translation no, please go to WPML --> Settings and make sure you have selected Translate some, so you can decide what to translate |
February 12, 2024 at 4:55 pm #15294153 | |
rogerP-18 |
You can check here - hidden link Once I lost the Arabic language I restored my site with the last backup, Is that any step once custom language and map custom language then I don't lose work my old work. |
February 12, 2024 at 5:00 pm #15294160 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
You should not loose any content. Please let me know if you loose content after the configuration of the custom language. |
February 12, 2024 at 5:20 pm #15294249 | |
rogerP-18 |
According this video hidden link I keep the same setting, But still i am getting same issue - Content in this language cannot be automatically translated unless you map it to a supported language. I can provide you wp-admin if you can check for me. |
February 13, 2024 at 3:56 am #15295357 | |
rogerP-18 |
Please let me know if you need wp-admin access to fix it. |
February 13, 2024 at 10:09 am #15296570 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
To investigate the problem, could you please give me site access to wp-admin? I just checked the necessary boxes so that I can add credentials securely and privately. This way only the two of us can observe them. I suggest you create a temporary user, so you can delete it after closing the ticket. |
February 13, 2024 at 11:00 am #15296913 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
Is it posible if I delete that custom language and create a new one? It seems creating a new custom language it works. |
February 13, 2024 at 11:06 am #15296978 | |
rogerP-18 |
yes you delete the custom language - Arabic Bahrain |
February 13, 2024 at 11:19 am #15297039 | |
Paola Mendiburu Supporter
Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+01:00) |
I have created again the custom language and it seems to work. Please go to WPML --> Languages --> Edit language and add the custom flag Also, if you want to translate everything automatically you will need to activate again from WPML --> Settings change to Translate everything |