Content in this language cannot be automatically translated unless you map it to

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client added a custom language and encountered an error stating that content in this language cannot be automatically translated unless mapped to a supported language.
Solution:
We recommend duplicating the content from English and Arabic to the respective custom language. It is important to understand that automatic translation is not possible when the original language and the target language are the same. To resolve this issue, you should map your custom secondary language to your site's default language. For detailed instructions, please refer to our documentation on Using Automatic Translation with Custom Languages.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our forum.

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Tagged: ATE

This topic contains 27 replies, has 2 voices.

Last updated by Paola Mendiburu 1 year, 4 months ago.

Assisted by: Paola Mendiburu.

Author	Posts
February 11, 2024 at 2:50 pm #15290100
rogerP-18	I added a custom language and i am getting error - Content in this language cannot be automatically translated unless you map it to a supported language.
February 11, 2024 at 3:19 pm #15290117
rogerP-18	Issue 1 - Content in this language cannot be automatically translated unless you map it to a supported language. 1) I added two screenshots, You can see the setting for my Custom Language - Bahrain Arabic Issue 2 - Lost Arabic language content Before adding the Custom "Language - Bahrain Arabic" I have the default language of English - hidden link Arabic hidden link After adding a custom language I lost Arabic language content (hidden link), Maybe I know why lost content for the Arabic language?
February 12, 2024 at 11:20 am #15292544
rogerP-18	any update?
February 12, 2024 at 11:51 am #15292923
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! This is Paola and I hope you are well! In order to solve the problem, please go to WPML --> Settings and on "Which translation engines do you want to use?" and activate Google and Microsoft I have made a video for you: hidden link
February 12, 2024 at 12:58 pm #15293218
rogerP-18	1) Before adding the Custom "Language - Bahrain Arabic" I have the default language of English - hidden link Arabic hidden link After adding a custom language I lost Arabic language content (hidden link), Maybe I know why lost content for the Arabic language? 2) Will Custom "Language - Bahrain Arabic" content be translated automatically?
February 12, 2024 at 4:45 pm #15294119
rogerP-18	Please answer the above last questions.
February 12, 2024 at 4:49 pm #15294137
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Hi there! 1. I cannot access to the domain hidden link it says DNS_PROBE_FINISHED_NXDOMAIN Please go to WPML --> Support --> Troubleshooting and click on Set language information 2. If you don´t have activated the automatic translation no, please go to WPML --> Settings and make sure you have selected Translate some, so you can decide what to translate
February 12, 2024 at 4:55 pm #15294153
rogerP-18	You can check here - hidden link Once I lost the Arabic language I restored my site with the last backup, Is that any step once custom language and map custom language then I don't lose work my old work.
February 12, 2024 at 5:00 pm #15294160
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	You should not loose any content. Please let me know if you loose content after the configuration of the custom language.
February 12, 2024 at 5:20 pm #15294249
rogerP-18	According this video hidden link I keep the same setting, But still i am getting same issue - Content in this language cannot be automatically translated unless you map it to a supported language. I can provide you wp-admin if you can check for me.
February 13, 2024 at 3:56 am #15295357
rogerP-18	Please let me know if you need wp-admin access to fix it.
February 13, 2024 at 10:09 am #15296570
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	To investigate the problem, could you please give me site access to wp-admin? I just checked the necessary boxes so that I can add credentials securely and privately. This way only the two of us can observe them. I suggest you create a temporary user, so you can delete it after closing the ticket.
February 13, 2024 at 11:00 am #15296913
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	Is it posible if I delete that custom language and create a new one? It seems creating a new custom language it works.
February 13, 2024 at 11:06 am #15296978
rogerP-18	yes you delete the custom language - Arabic Bahrain
February 13, 2024 at 11:19 am #15297039
Paola Mendiburu WPML Supporter since 11/2020 Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Madrid (GMT+02:00)	I have created again the custom language and it seems to work. Please go to WPML --> Languages --> Edit language and add the custom flag Also, if you want to translate everything automatically you will need to activate again from WPML --> Settings change to Translate everything