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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client added a custom language and encountered an error stating that content in this language cannot be automatically translated unless mapped to a supported language.
Solution:
We recommend duplicating the content from English and Arabic to the respective custom language. It is important to understand that automatic translation is not possible when the original language and the target language are the same. To resolve this issue, you should map your custom secondary language to your site's default language. For detailed instructions, please refer to our documentation on Using Automatic Translation with Custom Languages.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket in our forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 27 replies, has 2 voices.

Last updated by Paola Mendiburu 9 months ago.

Assisted by: Paola Mendiburu.

Author Posts
February 13, 2024 at 12:40 pm #15297516

rogerP-18

Still the same issue, the automatic translation didn't start.

Screenshot 2024-02-13 180312-Same-Message.png
Screenshot 2024-02-13 180312-Same-Message-2.png
February 13, 2024 at 3:17 pm #15298395

rogerP-18

Please let me know, How can we fix it?

February 14, 2024 at 3:17 am #15300131

rogerP-18

Please it's urgent, Once you fix let me know, how will you do? So I can follow the same step in other custom language.

February 14, 2024 at 4:23 am #15300152

rogerP-18

I know you will fix the language - Bahrain Arabic, After fix Please help me add two more custom language

Saudi Arabia - Arabic = hidden link
Saudi Arabia - English = en.cosmetology.me

February 14, 2024 at 9:18 am #15300679

rogerP-18

Please let me know if you need any info from side.

February 14, 2024 at 9:27 am #15300692

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

As you can see here:
https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/#important-considerations-when-mapping-languages

We don´t recommend to use Translate everything with custom language, so please go to WPML --> Settings and change it to Translate some and then send it to automatic translation.

Please let me know if it works.

February 14, 2024 at 9:37 am #15300772

rogerP-18

But that part is not working -

When creating your custom language, you can map it to a similar, supported language. This allows you to automatically translate your content into the supported language.

February 14, 2024 at 9:39 am #15300893

rogerP-18

Already map why still i am getting this message

Screenshot 2024-02-14 150913.png
February 14, 2024 at 10:14 am #15301140

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

Do you give me permission to install plugin Check conflicts so I can deactivate plugins without affecting your site?

February 14, 2024 at 10:27 am #15301264

rogerP-18

yes sure

February 14, 2024 at 11:19 am #15301602

rogerP-18

Please let me know. Thanks

February 14, 2024 at 1:37 pm #15302600

rogerP-18

Please help me sort it, It's urgent. Thanks

February 14, 2024 at 4:30 pm #15303585

Paola Mendiburu
Supporter

Languages: English (English ) Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+01:00)

As we discussed on chat you should duplicate english and arabic to the respective custom language.

Here is the documentation where it says that it is not possible to automatically translate your content because your original language and target language are the same:
https://wpml.org/documentation/automatic-translation/using-automatic-translation-with-custom-languages/#mapping-a-custom-secondary-language-to-your-sites-default-language