This thread is resolved. Here is a description of the problem and solution.
Problem:
The client added 90,000 credits for automatic translation to their site but was unable to see or use them.
Solution:
1. We identified that the client had multiple automatic translation accounts and the credits were associated with a different account than the one currently in use. This can occur due to site migration, site reset, or WPML reset/reinstallation.
2. We moved the credits back to the client's WPML.org account.
3. We instructed the client to:
- Visit their WPML account sites page and remove the existing key for the current site.
- Generate a new key and copy it.
- Go to the site's backend under Plugins > Add new > Commercial, unregister WPML from the old key, and re-register WPML with the new key.
4. After re-registering, the client should assign the credits back to their site by following the steps provided in the documentation.
If this solution does not seem relevant, please open a new support ticket with us.
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Last updated by 1 year, 7 months ago.
Assisted by: Mihai Apetrei.
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 WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00) |
