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This topic contains 24 replies, has 0 voices.

Last updated by Kor 3 months, 1 week ago.

Assisted by: Kor.

Author Posts
January 21, 2026 at 3:06 pm #17751010

Kor

Thanks for your reply. My apologies for the inconvenience. I will do my best to assist you further with this. I'd like you to know that our support policy allows us to take care of only one issue per ticket, so I'll be splitting tickets accordingly so that we can follow up.

I can see the issues with the product template, and I've split the ticket here https://wpml.org/forums/topic/single-product-template-is-still-not-displaying-correctly-after-translation/ so that we can follow up.

As for the Product Variation not displaying the correct images, I've split the ticket here https://wpml.org/forums/topic/product-variation-not-displaying-the-correct-images/

Regarding the header template, we already have a ticket here https://wpml.org/forums/topic/headers-are-not-showing-correctly-on-translated-pages/ and I'll send a reply there for a follow-up.

As for this ticket, since it's related to the missing translation, it's now resolved. We can close this ticket for now and follow up on the others.

January 26, 2026 at 4:57 pm #17763696

adriO

Hey Kor,

As you know we are working on solving the translation issues on my staging site. My production site however needs to be translated in the near future as well.

Is it possible to transfer all the work we have done on the staging site to the production site where the staging2 part of all links will be removed?
Or do I have to buy credits again? As you can imagine this something I desperately want to avoid as it is a lot of money.
It is possible to do a custom deploy but I'm hesitant to use this feature...... So what are my options?

Second question: as I'm using Kadence for almost all of my sites I'm hoping that you are able to provide me a guide on what I have to do to setup WPML properly so there will not be these issues anymore.

January 26, 2026 at 5:06 pm #17763761

Kor

Thanks for your reply. Yes, you can migrate the entire staging site to your production site. The hosting-related steps will need to be handled on your end. From the WPML side, you can refer to our documentation for details on how the migration works. Once the migration is completed, your existing translations will remain intact and you will not be charged for additional credits for translations that you've already paid. https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

Regarding the issues you’re experiencing, the template problem appears to be caused by a lost sync. Resaving the template resolves it, which usually points to a server-related interruption while the translation process was running.

For the string translation issue, some of the strings come from admin texts (theme or plugin options). In this case, you’ll need to follow this method to locate and translate those strings:
https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#register-admin-and-setting-strings-for-translation

As for the variation image issue, this is a compatibility-related problem. You can apply the workaround that was shared in the earlier ticket we worked on together.

January 26, 2026 at 5:54 pm #17763901

adriO

Thanks.... I will study the docs and will try to bring it to a good end.... I'll keep you posted.
I have to do some other tasks first but I will start with it as soon as possible.

January 26, 2026 at 6:56 pm #17764043

adriO

Hey Kor,
I was to curious to let it rest, so I took a moment to read the migration document. How do I start it? Where can I find it? I don't understand it...

January 27, 2026 at 8:24 am #17765532

Kor

Thanks for your reply. The migration document I shared above only explains what to expect after the migration is completed. To migrate a staging site to your production site, you may want to seek assistance from your hosting provider if you’re not familiar with hosting tools and features. Alternatively, you can try following the steps outlined in this guide: hidden link

January 27, 2026 at 3:11 pm #17767959

adriO

Oh, well, it seems I was not clear. I'm hosting on Siteground and it is easy to deploy a staging site to the production environment. However, as the site is running there are several things changed on the live production site I want to keep.

So, the question boils down to what databases, plugins, and other stuff do I have to migrate using a custom deploy? What (perhaps) hidden things do I have to think of? Of course I will make a backup of my production site before I even start the migration so I can always revert.

I just need a head start to avoid a lot of pain....
I hope you can and are willing to help me out here as I am very hesitant to start the process without knowing what's needed and what to expect.

Best Regards,

Adri

January 27, 2026 at 5:57 pm #17768623

Kor

Thanks for the clarification. That’s very helpful, and your hesitation is completely understandable. Since you’re using SiteGround, you’re correct that deploying from staging to production is usually straightforward. However, because there are ongoing changes on your production site that you want to preserve, this needs to be handled as a selective or custom deployment.

Please note that WPML does not manage or perform staging to production deployments. This process is entirely handled by your hosting provider or by the migration tool you choose to use.

As an alternative, you may want to note down all changes made on the production site, perform a full migration from staging to production, and then reapply those production changes afterward on the newly migrated site.

January 28, 2026 at 6:21 am #17769371

adriO

Ok, I will see how I handle it.....

January 28, 2026 at 6:37 am #17769381

Kor

Thanks for your reply. Alright then, feel free to open a new support ticket/chat if you need anything further.

The topic ‘[Closed] Credits are gone, almost nothing is translated’ is closed to new replies.