This thread is resolved. Here is a description of the problem and solution.
Problem:
The client assigned credits to their site but cannot use them in the WPML backend.
Solution:
If you're experiencing issues with using assigned credits on your WPML site, we recommend you unregister and then re-register your WPML. Here are the steps to follow:
1. Log in to your WPML.org account and navigate to the Sites page.
2. Delete the existing site key.
3. Log in to your site, go to the Dashboard >> Plugins >> Add New > Commercial tab and click the Unregister WPML from this site link if it exists.
4. Click the Register WPML link.
5. Click the Get a key for this site link. This will generate a new key for your site, and you can assign the credits using that popup.
6. Copy the new key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 2 replies, has 1 voice.
Last updated by 1 week, 3 days ago.
Assisted by: Mihai Apetrei.
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