Credits not showing up in WP

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Last updated by dawnV 4 months, 3 weeks ago.

Author	Posts
March 7, 2025 at 1:44 pm #16788808
dawnV	Background of the issue: I purchased 500k credits and transferred them to my site, but they do not show up as available. I have 5 or 6 sites, and 2 of them are staging.instron.com, which is the site I am developing on. I sent 50k credits to each of those sites. Symptoms: I expected to see 50k credits available for auto translations, but instead, I got 11 credits available... even 20 hours later. Questions: Why are the credits not showing up as available on my site? Is there a delay in credit transfer to the sites?

Author

Posts

March 7, 2025 at 1:44 pm #16788808

dawnV

Background of the issue:
I purchased 500k credits and transferred them to my site, but they do not show up as available. I have 5 or 6 sites, and 2 of them are staging.instron.com, which is the site I am developing on. I sent 50k credits to each of those sites.

Symptoms:
I expected to see 50k credits available for auto translations, but instead, I got 11 credits available... even 20 hours later.

Questions:
Why are the credits not showing up as available on my site?
Is there a delay in credit transfer to the sites?