critical error when editing languages

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to change the language name translations in the language settings. When they try to save the changes in WPML > languages > Site languages > Edit languages, the site shows a critical error.

Solution:
The site was moved from another location but the client didn't select that the site was moved in the WPML migration wizard.

After selecting the correct option, the issue was fixed and the changes can be saved.

Relevant Documentation:
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Mohamed Sayed 1 year, 5 months ago.

Assisted by: Mohamed Sayed.

Author	Posts
February 21, 2024 at 12:56 pm #15327980
cadicaG	Tell us what you are trying to do? we're trying to change language switcher labels from "English" to "EN" Is there any documentation that you are following? Is there a similar example that we can see? What is the link to your site?
February 21, 2024 at 12:59 pm #15328013
cadicaG	whenever we try to save the changes to the "Translation"s fields, we get a "critical error" message
February 21, 2024 at 1:28 pm #15328215
cadicaG	we found out the issue was due to the site not being recognised by WPML sites management. after indicating that the site had been moved, the change has now worked.
February 21, 2024 at 8:34 pm #15330404
Mohamed Sayed	Hi, Thanks for contacting WPML support. I'm glad to hear that you managed to fix this issue. Please let us know if you have any further questions or issues, we will be happy to help. Kind regards, Mohamed