CSS not working on translated video gallery

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 5 replies, has 2 voices.

Last updated by Kor 1 year, 10 months ago.

Assisted by: Kor.

Author	Posts
June 19, 2023 at 1:45 pm #13852183
autumnW	Tell us what you are trying to do? Im having issues with a video gallery not applying the CSS styling on translated pages Is there any documentation that you are following? no Is there a similar example that we can see? hidden link What is the link to your site? hidden link
June 19, 2023 at 7:02 pm #13854295
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. Sorry, this link hidden link is not working and it redirected me to hidden link . Could you please check?
June 20, 2023 at 6:14 am #13855487
autumnW	Morning, it should be working now, if you would like to try again.
June 20, 2023 at 6:55 am #13855707
autumnW	Im getting this error in devtools, it only appears on translated site.
June 20, 2023 at 2:04 pm #13860351
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked that error message and it's pointing to Elementor Pro. Could you please check with Elementor support. In the meantime, I would need to take a closer look at your site. So I would need to request temporary access (WP-Admin and FTP) preferably to a test site where the problem has been replicated if possible in order to be of better help and check if some configurations might need to be changed IMPORTANT: Please, note, a backup is required for security reasons, and to avoid any data loss, you can use the https://wordpress.org/plugins/updraftplus/plugin for these backup needs. Your following answer will be private, which means only you and I have access to it. ✙ I would need your permission to de-activate and re-activate Plugins and the Theme and to change configurations on the site if required. This is also a reason the backup is critical.
June 21, 2023 at 4:26 pm #13870289
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, this login link hidden link redirects me to your production site hidden link Also, this page hidden link is showing "404 Error" Could you recheck and correct the test sites so that I could troubleshoot this? Also, please highlight the CSS issue using a screenshot.

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