cURL error 7: Failed to connect to cdn.wpml.org port 80: Connection timed out

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are experiencing a connection issue with WPML on your site, specifically a cURL error 7 indicating a timeout when trying to connect to cdn.wpml.org.
Solution:
We recommend that your hosting provider whitelists the following domains to resolve the connection issue:
- wpml.org
- cdn.wpml.org
- api.wpml.org
- api.toolset.com
- cloudfront.net
Please follow the steps in our dedicated guide here.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket here.

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Tagged: Documentation request, Exception

This topic contains 2 replies, has 2 voices.

Last updated by Andrey 6 months ago.

Assisted by: Andrey.

Author	Posts
October 25, 2024 at 10:24 am #16330061
bangsongB	Background of the issue: I am trying to resolve a connection issue with WPML on my site hidden link. We have attempted to solve this with our hosting provider, but they advised contacting the service provider related to cdn.wpml.org for further assistance. I am following the status display in my backend. Symptoms: cURL error 7: Failed to connect to cdn.wpml.org port 80: Connection timed out. Questions: What is the exact IP address I should disable to resolve the connection issue with cdn.wpml.org?
October 25, 2024 at 10:25 am #16330138
bangsongB	code: http_request_failed message: cURL error 7: Failed to connect to cdn.wpml.org port 80: Connection timed out
October 25, 2024 at 1:33 pm #16330923
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I apologize for the trouble you've encountered. It looks like a firewall is blocking WPML. Your hosting provider needs to whitelist the following domains: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net Please refer to our dedicated guide here: https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/.