Currnency on WooCommerce > Customers tab

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Supporter timezone: Europe/Vienna (GMT+02:00)

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Last updated by Bigul 6 months, 1 week ago.

Assisted by: Bigul.

Author	Posts
January 23, 2025 at 10:23 am #16626796
monikaR-6 Site owner	Background of the issue: Hello, we often need a report on how much a specific customer has spent in our store. Currently we have three currencies - euro, PLN and dollars. Unfortunately, when a customer makes purchases in a currency other than the main currency, the value is in our main currency (PLN). For example, a customer placed an order for 308 euros, and in the customer tab we see that it is in PLN. We tested on an empty woocommerce wpml installation and the problem is the same. Symptoms: In Woocommerce > Customers tab when a customer makes purchases in a currency other than the main currency, the value is displayed in our main currency (PLN) instead of the original currency. For example, an order made in euros is shown as PLN in the customer tab. Questions: How can I ensure that the currency displayed in the customer tab matches the currency used for the order? Is there a setting in WPML or WooCommerce that needs to be adjusted to display the correct currency?
January 27, 2025 at 1:26 pm #16638023
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Welcome to the WPML support forum. I will do my best to help you to resolve the issue. Sorry for the late response because of the weekend. This may be a compatibility issue. So please share the credentials for your test site. Replicating the bug in a fresh insulation will help us a lot in debugging and we can escalate the ticket directly to our second-tier team. Thank you for being so understanding. We tested on an empty WooCommerce WPML installation and the problem is the same. -- Thanks! Bigul
February 4, 2025 at 10:05 am #16665895
Bigul WPML Supporter since 01/2013 Languages: English (English ) Timezone: Europe/Vienna (GMT+02:00)	Hello, Thank you for the updates and staging site credentials. I can see the bug on your test site. Just to make sure, have you tested in a fresh/new installation when WPML or WooCommerce plugins are only active? Or deactivate all other plugins on your test site - hidden link? Please confirm. -- Thanks! Bigul

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