Customer Reviews for WooCommerce – Translated Reviews Not Displayed with as Translated

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 19 replies, has 2 voices.

Last updated by Kor 5 months ago.

Assisted by: Kor.

Author	Posts
June 12, 2024 at 7:33 am #15729736
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please share WP admin access for your staging site and not the token key? It seems the token key has expired when I checked on it. I apologize for the delay as we're still investigating this.
June 12, 2024 at 9:58 am
June 13, 2024 at 8:33 am #15734840
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. Would you mind revisiting your staging site at this link: hidden link? It seems to me that the translations are now functioning smoothly. I've just updated the Customer Reviews for WooCommerce plugin, and this may have resolved the issue you encountered. Could you please verify and confirm?
June 13, 2024 at 9:36 am #15735215
victorM-56	Hello Kor, Thanks for your work. A lot of things are working now:) - country flag is ok - translated reviews are well displayed Is it possible to keep the button "Show more reviews" ? I have sometimes more than 100 reviews on product. And display all is a problem. Normaly, it's 5 reviews step when user click on "show more review". Thanks in advance. Did you modify WPML or cusrev plugin ? Is there plugin update fixing that on my prod website ?
June 13, 2024 at 2:02 pm #15736666
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for getting back to me. I haven't implemented any fixes to the WPML plugins. The issue was resolved simply by updating the Customer Reviews for WooCommerce plugin. Regarding the absence of the "Show more reviews" button, I believe that functionality isn't managed by WPML. You'll need to reach out to the author of the Customer Reviews for WooCommerce plugin for further assistance or check out the settings in that plugin.
June 15, 2024 at 10:52 pm #15742111
victorM-56	It works fine on the staging website but I still have problem on prod site : hidden link I updated the plugin already.
June 17, 2024 at 3:26 pm #15746240
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Could you please share access to your production site? Also, please perform a full backup just incase anything happens.
June 17, 2024 at 4:27 pm
June 18, 2024 at 7:09 pm #15750662
Kor Supporter Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thank you for your response. Could you please initiate maintenance mode on your production site and then deactivate your third-party plugins one by one to identify the one causing the issue? On the staging site hidden link , I have only activated essential plugins, and the review translation feature is functioning correctly there. Please inform me of your progress.

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