To ensure the best possible troubleshooting experience, we recommend updating your WPML plugin and add-ons to the latest version 4.6.7, which includes the latest bug fixes and improvements. Please note that this may not necessarily solve your issue, but it will provide us with the newest code to work with.
You can find the latest released versions under "My Account -> Downloads" on this site. For instructions on how to update, please visit http://wpml.org/faq/install-wpml/.
If the update does not solve the problem, you can try clearing the cache in WPML by going to WPML -> Support -> Troubleshooting and clicking the 'Clear the Cache in WPML' button. Please also click the 'Remove all messages and notifications' button in the same panel.
If the issue persists, it may be due to an interaction issue with a third-party functionality. In this case, we recommend deactivating all plugins except those related to WPML and switching to a WordPress default theme like Twenty Twenty-one. If the issue is resolved, try activating the plugins one by one to identify the one causing the interaction issue.