[Closed] Default language is not applying

Hello,

Please connect to your server and open the wp-config.php file which is located in the root folder of WordPress.

You likely define the WP Language inside this file and this is why the changes are not getting applied.

Guide:
https://developer.wordpress.org/apis/wp-config-php/#language-and-language-directory

If this suggestion will not solve the issue, please let me know.

Best regards
Andreas

This is not a tip related to WordPress v3.9.6.

It simply could be that there is a line inside the wp-config.php file that sets the site default language always to English, like:

define( 'WPLANG', 'en_EN' );

Could you please revise and confirm if this is the case?

Hello,

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

You can find the required fields below the comment section when you log in to leave the next reply. The information you provide is private, which means only you and I can see and access it.

IMPORTANT
Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

I may have to install a plugin called "All In One WP Migration" to make a copy of the website where I can investigate the issue further.

However, I would also be very grateful if you could provide a staging site or copy of the website from your server yourself for this purpose.

If you have any questions about creating such a staging site, you can consult your hosting provider. Just take note that WPML should be registered on this site again.

If you are unable to provide such a copy of the site for testing, please let me know on this ticket.

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Please note that we are obliged to request this information individually on each ticket. We may not access any access information not specifically submitted on this ticket in the private response form.

Best regards
Andreas

I would suggest you setup a copy of the site and disable WPML.

If after that you can switch the site's default language to WordPress, there might be some kind of unexpected issue.

Then I would test with only WPML and no other plugins, to see if the issue persists, and if not, then enable the plugins one by one, to see when the issue occurs again and to identify the plugin that is causing the issue.

Also, make sure to test with a WordPress default theme like Twenty Twenty-Four.

In case you need my assistance running tests, take note that the private reply form is enabled again.

This ticket will remain open for 14 days and close itself automatically in case we do not receive any further reply from you.