delete data does not work

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Supporter timezone: Africa/Cairo (GMT+03:00)

This topic contains 7 replies, has 2 voices.

Last updated by Osama Mersal 1 year, 1 month ago.

Assisted by: Osama Mersal.

Author	Posts
March 23, 2024 at 3:42 pm #15443289
nickS-28	delete data does not work I click this, it disappears, I refresh and it reappears
March 24, 2024 at 3:22 pm #15443950
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. This approach won't delete some taxonomies. Kindly check this guide. (https://wpml.org/documentation/getting-started-guide/language-setup/deleting-languages-and-plugin-data-by-doing-a-wpml-reset-on-your-site/#step-1-remove-the-secondary-languages-and-all-existing-translations) In order to delete the language, please check the following steps: 1- Go to WPML-> Languages-> Add/Remove languages 2- Add the deleted language 3- Go to the mentioned taxonomies and delete them manually 4- Go to WPML-> Languages-> Add/Remove languages 5- Remove the language 6- Delete it Best regards, Osama
March 25, 2024 at 1:46 pm #15447120
nickS-28	that is wht I did. the prompt you see only shows after a language has been deleted not sure you're aware of that WPML mechanism or am I missing something here? I followed the steps you outline, and only then was presented with that prompt. but then clicking on removing the remaining translations in the system does not work
March 25, 2024 at 2:47 pm #15447518
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
March 27, 2024 at 9:15 pm #15458075
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I checked the languages page but couldn't see the language you want to delete. (Kindly check the attached screenshot) Please let me know if you still face the same language. Best regards, Osama
March 27, 2024 at 9:29 pm #15458137
nickS-28	i sent the wrong website. can you provide the data fields again so I can input the correct login?
March 27, 2024 at 10:00 pm #15458153
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, I enabled the private reply so you can share the correct site. Best regards, Osama
April 1, 2024 at 1:42 pm #15469471
Osama Mersal WPML Supporter since 02/2020 Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hi, Thanks for the access details. I used the steps on this page to delete all the taxonomies. (https://wpml.org/errata/taxonomies-are-not-deleted-with-the-delete-content-from-database-option/) All of them are deleted except the "Section Category", which is the type in the Avada layouts. (hidden link) I tried to access it using the following URL, but I couldn't do so. Please check with the Avada support team how the taxonomy could be deleted. (hidden link) Best regards, Osama

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