Delete translation job 'Shake Shack Joins 2026 FISE Battle of th'

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Tagged: Translation Service

This topic contains 5 replies, has 0 voices.

Last updated by Nicolas Marie 1 month, 3 weeks ago.

Assisted by: Ahmed Mamdouh.

Author	Posts
March 9, 2026 at 3:09 am #17880494
Nicolas Marie	Hello, We are unable to cancel a translation job for a translation send to Crowdin for the post 'Shake Shack Joins 2026 FISE Battle of the Ch (...)'. We have an error when trying to cancel the job. The error probably come by the fact that this translation set up is not authorized on Crowdin. Our set up on Crowdin is from Japanese to other languages and for this article the original language is English. So now we would like to cancel this job to translate the post Japanese with another method. Thank you in advance Best regards Nicolas
March 9, 2026 at 6:16 am #17880588
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi Welcome to WPML support. The cancellation needs to be done from the agency side. Please login to your Crowdin account and cancel the translation from there. Or contact their support to do so. Thanks.
March 9, 2026 at 8:36 am #17880964
Nicolas Marie	Hi Christopher and thank you for your reply, The content doesn't appear on Crowdin. Crowdin support told us that the cancellation must be done on the WPML side. I also follow this step: WPML > Support > Troubleshooting and click "Cancel in-progress automatic jobs". But the job is still stuck. Can you help cancel it on your side? Thank you in advance!
March 9, 2026 at 12:28 pm #17881859
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	mmmm... Thanks, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website. It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore. Make sure you set the next reply as private.
March 9, 2026 at 2:43 pm #17882394
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, This is Ahmed Mamdouh from the WPML translation Proxy team and I'll help you with this ticket. Please go to WPML -> Translation Dashboard -> Translation jobs and send me a screenshot from this page with a highlight on the jobs that you want to cancel. Best Regards, Ahmed Mamdouh.
March 10, 2026 at 9:25 am #17884453
Ahmed Mamdouh Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+03:00)	Hello, Kindly be informed that the mentioned job has been canceled. Feel free to translate it again using any translation option you want. Let me know if you still need any other help. Best Regards, Ahmed Mamdouh.
March 10, 2026 at 1:45 pm #17885775
Nicolas Marie	Thank you Ahmed , The job has been deleted. If other job get stuck again, can we delete it on our side or we will need your support again? Thank you, Best regards Nicolas