[Resolved] Delete Translation Memory

Hi,

Thank you for contacting WPML support!

Before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.

Can you check this?
https://wpml.org/forums/topic/reset-translation-memory/#post-5154699

Also check this:
https://wpml.org/documentation/translating-your-contents/getting-a-word-count-of-your-wordpress-site/#the-effect-of-translation-memory-on-word-count-and-costs

Does it help?

Regards,
Bruno Kos

Hello,

If you access the page can you see the translation memory working?

I'm asking because the word count doesn't really "ignore" the translated content at all. it should still contain the same amount of words wether they are or not already in the translation memory.

However, there is no way to delete the translation memory, but if the word count is lower, chances are that there are elements in the translation editor that are being ignored and this could be for many reasons. so i'd suggest that you check the page and notice if there are less sections than the one in the document or place where you see more words.

Regards.

There's a way to delete all the translation memory but it would require setting you up with a new "account". that means that:

1) Your subscription would need to be cancelled beforehand
2) All your translation memory would be completely deleted.

There would be "leftovers" that can help you recover the translations through a feature in the advanced translation editor, however: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-translations-from-other-sources-in-the-advanced-translation-editor/

If you want to continue here then this is what you'd need to do:

1) Cancel your subscription in WPML > Translation Management > Translation Tools (you will need to pay for what you've used so far).

If you send me a screenshot of the current tier you're in (a screenshot of the current usage in your site) i can credit you the remaining words in the tier of the plan you paid.

2) Please un this query in the database:

select *
from wp_options
where option_name = 'WPML_SITE_ID:ate'
OR option_name = 'WPML_TM_AMS'

(change the wp_ prefix with your database table's prefix)

3) You will find 2 entries there. delete them but only after a database backup

4) Delete the 2 entries

5) Now go to WPML > Settings > How to translate posts and pages > Enable the advanced translation editor again.

This will erase not only the translation memory, though (all of it) but also the glossary, if you had any and will act as if it was a brand new site.

Just so you know, we are constantly working to improve the Advanced Translation Editor and i will ask our developers to consider allowing users to delete the translation memory selectively but then it's up to them if and when to honor the request.

I'd strongly suggest that you do the same here: https://wpml.org/suggest-a-new-feature-for-wpml/ since this is an even better way to suggest new features to our devs!

Try it out and let me know how it goes.