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This thread is resolved. Here is a description of the problem and solution.

Problem:
The meta description appears in English on Google.
Solution:
We recommend checking your meta description and title directly using the tool at https://metatags.io/. If they appear correctly there, the next step is to request Google to re-index your page. This can prompt Google to update their search results with the correct meta information.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 8 replies, has 2 voices.

Last updated by Paola Mendiburu 1 year, 10 months ago.

Assisted by: Paola Mendiburu.

Author Posts
May 2, 2024 at 9:34 am #15586449

Ivo Protrkic

Description appears on english on google

May 2, 2024 at 10:28 am #15586672

Paola Mendiburu
WPML Supporter since 11/2020

Languages: Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures
I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**
- Please make a backup of the site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.
The private box looks like this: hidden link

May 2, 2024 at 4:39 pm #15588524

Ivo Protrkic

/home/u866473412/domains/lighthouselocarno.ch/public_html/wp-blog-header.php(19): require_once('/home/u86647341...') #34 /home/u866473412/domains/lighthouselocarno.ch/public_html/index.php(17): require('/home/u86647341...') #35 {main} thrown in /home/u866473412/domains/lighthouselocarno.ch/public_html/wp-content/plugins/woocommerce-multilingual/inc/wcml-core-functions.php on line 110

May 6, 2024 at 8:22 am #15595852

Paola Mendiburu
WPML Supporter since 11/2020

Languages: Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi there!

Please open a new ticket for the woocommerce multilingual issue as we do one issue per ticket.

Regarding the meta description that appears incorrect in google, do you have any redirection activated?

May 6, 2024 at 5:03 pm #15598822

Ivo Protrkic

no, it is not activated, because google doesn't like it

May 7, 2024 at 1:56 pm #15602601

Paola Mendiburu
WPML Supporter since 11/2020

Languages: Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Ok, I will prepare it to send it to the second tier.

In the meantime, could you please try to resend to Google to index the page.

May 8, 2024 at 8:24 am #15604812

Paola Mendiburu
WPML Supporter since 11/2020

Languages: Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Hi there,

As you can see here: hidden link

Meta description and meta title appears correctly.

Could you please ask Google to re-index your page?

May 11, 2024 at 8:18 am #15616778

Ivo Protrkic

I asked, let's see if it changes. How come this error?

May 13, 2024 at 7:36 am #15618697

Paola Mendiburu
WPML Supporter since 11/2020

Languages: Spanish (Español ) Italian (Italiano )

Timezone: Europe/Madrid (GMT+02:00)

Maybe the index was not correct.

Let´s see if now after index again the page appears correctly.