Skip Navigation

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to switch WPML from a development site to a production site and encountering an error 'Unable to register: Site key not matching' when entering the site code.
Solution:
We recommend you unregister and then re-register WPML on your site by following these steps:
1. Navigate to Plugins → Add New and select the Commercial tab.
2. Click on Unregister WPML from this site.
3. After the page reloads, click on Register WPML. You will be prompted to enter the site key. Click on Get a key for this site.
4. In your WPML account, complete the site key wizard and choose the option for a Production site.
5. Copy your new site key and paste it into the Commercial tab. After this, you can delete your old site key from your WPML account.
For additional guidance, please visit How to remove the 'This site is registered on wpml.org as a development site' notice.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Our next available supporter will start replying to tickets in about 2.57 hours from now. Thank you for your understanding.

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 1 week, 3 days ago.

Assisted by: Andrey.

Author Posts
November 6, 2024 at 4:09 pm #16373691

stijnP-2

Background of the issue:
I am trying to switch WPML from a development site to a production site. I disconnected the site from the account and attempted to reconnect by entering a site code. The issue can be seen at hidden link.

Symptoms:
Each time I enter the site code, I receive the error message: 'Unable to register: Site key not matching'. Even when requesting a new key, I receive the same key, and entering it still doesn't work.

Questions:
What can I do to fix the site key registration issue?
Will creating a new account cause me to lose all my translations?

November 6, 2024 at 9:08 pm #16374727

Andrey
Supporter

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+02:00)

Thank you for contacting WPML support.

You need to unregister and register WPML on your site, please follow these steps:

1. Go to Plugins → Add New and click on the Commercial tab.
2. Click on Unregister WPML from this site.
3. Once the page reloads, click on Register WPML. A message will prompt you to enter the site key. Click on Get a key for this site.
4. In your WPML account, complete the site key wizard and select the option for a Production site.
5. Finally, copy your new site key and paste it into the Commercial tab. Once you have completed this, you can delete your old site key from your WPML account.

Please also visit https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/.