This thread is resolved. Here is a description of the problem and solution.
Problem:
The client noticed a discrepancy in the mobile view between the English and Spanish versions of their website, specifically when viewed on actual smartphones. The Spanish version appeared to be forcing a desktop view.
Solution:
1. We initially suggested clearing all site caches, which did not resolve the issue.
2. We then recommended switching to a default WordPress theme temporarily to isolate the issue, which the client could not implement due to the site being live.
3. After creating a staging site, we discovered that the page had a duplicated meta viewport declaration, which WPML translated incorrectly, causing display issues in the Spanish version.
4. We disabled the raw HTML setting in WPML > Settings and asked the client to resend the content for translation, which resolved the problem.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
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This topic contains 16 replies, has 1 voice.
Last updated by 6 days, 2 hours ago.
Assisted by: Carlos Rojas.
