Background of the issue:
I am trying to apply a 15% discount on all products using YITH WooCommerce Dynamic Pricing & Discounts. Some of our products use a product configurator (WP Configurator) that adjusts the price dynamically. The issue can be seen on this page: hidden link
Symptoms:
When a configured product is added to the cart, only the base price is taken into account — the additional configurator costs are ignored in the discount calculation. This issue only occurs when WPML Multilingual CMS and WPML Multilingual & Multicurrency for WooCommerce are active. If I deactivate those two plugins, the discount is correctly applied based on the final configured product price.
Questions:
Why is the discount not calculated correctly when WPML plugins are active?
How can I ensure the discount is applied to the final configured product price, including configurator options?
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi,
this seems like a compatibility issue. I would eventually also need to request temporary access (WP-Admin and FTP) to your site
– preferably to a test site where the problem has been replicated if possible –
in order to be of better help and check if some configurations might need to be changed
Your next answer will be private which means only you and I have access to it.
❌ Please backup your database and website ❌
✙ I would additionally need your permission to de-activate and re-activate Plugins and the Theme, and to change configurations on the site. This is also a reason the backup is really important.
✙ Please add the Links to the […] Edit Screen, the Page/Post where you insert the […] and the corresponding Front End Page/Screen
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi Anja,
I’m having difficulties reproducing the exact problem.
What I can confirm is the following:
On hidden link, when I select the “Chrome” base for 277,27 €, it appears in the cart as 162,82 € (new price) and 191,54 € (original price).
However, the behaviour is the same even when WPML is deactivated. I’ve attached a screenshot with WPML turned off. Could you please record a short screen video showing the steps where the issue occurs?
1. Recording: All plugins are active. When I configure a product and the price is higher than the original price, in the cart it still shows the original price with the discount.
2. Recording: I deactivated the WPML Multilingual CMS & Multicurrency Plugin. When I configure the same product you can see that the configured price (minus discount) is shown in the cart. That's how it should be.
In this folder you can see the recordings. hidden link
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi Anja,
thank you for the clarification; the issue is much clearer now.
To confirm the compatibility issue with Yith WooCommerce Dynamic Pricing, could you please try to reproduce it in this isolated sandbox environment?
Sandbox Link: hidden link
The environment is pre-configured with WPML and WooCommerce. Please install the Yith plugin and create a basic example that demonstrates the problem.
If you can successfully reproduce the issue, I will immediately escalate it to our compatibility team. They will then either search for a suitable workaround or contact the plugin authors if a code change in their codebase is required for better WPML integration.
thanks for your reply.
The issue only appears with configurable products. So I need to install the configurator plugin as well.
But I need another license key for that. I am in contact with their support team.
I will try to reproduce the issue as soon as I have a temporary license key.
I tried to reproduce the issue on the sandbox.
And I tried it for the first time. And the issue was the same.
But then I tried again to make a screen recording and then the issue was nonexistent.
And I tried to do exactly the same on the staging site, all plugins deactivated, but there the issue still exists.
I activated the plugins and tried it again.
But I can still not reproduce the issue. The category discount is deducted on the configurated product.
Here you can see the screen recording: hidden link
Languages: English (English )Spanish (Español )German (Deutsch )
Timezone: Europe/Vienna (GMT+02:00)
Hi Anja,
thank you for the video. Since the 10% discount is applied correctly, we can’t confirm any malfunction or compatibility issue between the plugins you’re using.
Is there anything else on your site that might influence the output, such as server-side caching or similar mechanisms?
Best regards,
Marcel
The topic ‘[Closed] Discount not calculated correctly when WPML is active (Plugin Yith Woocommerce Dynamic Pricing + WP …’ is closed to new replies.
